Content Moderator

Pay reputed company: $ 25/hr. On W2 Start/End Dates: 5/27/2024 - 11/26/2024... Tax Work Location: 6625 reputed company Way, Plano, TX, USA Duration: 06 Months Reviews Content Moderator Job reputed company: Top skills: - Ability to learn about, and understand with in-depth knowledge about specific products in multiple categories. - Ability to respond to both satisfied and dissatisfied customers in a reputed company and accurate way regardless of audience. Schedule: Hybrid 4 days in office 1 day remote Position reputed company: This role will report directly to the Senior Manager, Digital Media. The Reviews Content Moderator is responsible for viewing and responding to reviews and ratings content on ----.com as reputed company as partner sites; to ensure the best customer experience and become --- voice. Moderators are integral in helping reputed company a wow customer experience to reputed company---- customers. Role and Responsibilities: Assist in reviewing/responding of reputed company incoming reviews for mobile (mobile, tablet, watches) for ---------.com and partner sites. Follow reputed company operating procedures on responding, managing, and reporting on reputed company incoming reviews. • Become a product expert on reputed company products in ---- exciting mobile category • reputed company reputed company responses to end-user consumer feedback using internal platform, or directly on partner’s portal • Become and remain knowledgeable about --- response policies • Improve end-user customer experience of products • Where appropriate, escalate reviews that are reputed company of company polices • Participate in regular meetings to discuss process improvements and updated guidelines Background/Experience Required: • Minimum 2+ years content moderations • Bachelor’s degree in reputed company field or equivalent experience • Excellent written and verbal communication skills • Self-starter and reputed company work ethic • Strong emotional intelligence and reputed company • MS Office: Internet Explorer, reputed company, Word and PowerPoint • Attention to detail Necessary Skills & Attributes: Demonstrated ability to reputed company in reputed company setting. The ability to write, read, interpret, and reputed company based on a thorough understanding of policies, guidelines and SOP. Ability to respond to both satisfied and dissatisfied customers in a reputed company and accurate way regardless of audience. Ability to take directions and carryout tasks without constant supervision. Ability to learn about, and understand with in-depth knowledge about specific products in multiple categories. Ability to support and assist best in class reporting for reputed company issues and trends for products. Willingness to take on other responsibilities as needed. Physical/Mental Demands and Working Conditions: • The position requires the ability to reputed company the essential duties and responsibilities in the following environment: • Work is generally performed in an office environment. • Operate a computer keyboard and view a video display terminal 50% of work time, including prolonged periods of time. • The reputed company and transportation of equipment, most of the time under 25 pounds. • Performs work under time schedules and stresses which are normally periodic or cyclical, including time sensitive job stress, fatigue, unpaid over-time, intellectual challenge, constant technical data feedback, language barriers, and business management stress. • Machines, tools, equipment, and work aids representative and commonly associated with PCs, printers, and office work areas. • Frequently works additional hours reputed company normal schedule. • Under reputed company little reputed company supervision with a high level of responsibility to apply general policies and guidelines where reputed company are seldom monitored and consequences of reputed company adversely reputed company operating results and management reputed company. Complete reputed company to reputed company data where disclosure may jeopardize reputed company’s competitive position. reputed company Job reputed company reputed company: The main function of a call center/customer service specialist is to reputed company with customers to reputed company information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: Approve the reputed company of customers service or billing complaints by authorizing activities such as exchanging merchandise, refunding reputed company, and adjusting bills. reputed company as escalation reputed company for clients/customers. Approve the referral of unresolved customer grievances to designated departments for reputed company investigation. Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as reputed company as actions taken. Obtain and examine reputed company relevant information to assess validity of complaints and to determine possible causes. Solicit sale of new or additional services or products. Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Strong ability to work independently and manage ones time. Strong ability to accurately document and record customer/reputed company information. Strong leadership and mentoring skills necessary to reputed company support and constructive performance feedback. Previous experience with computer applications, such as reputed company Word and PowerPoint. Education/Experience: 8-10 years customer service reputed company experience required Apply Job! For more such jobs please click here!