Senior Manager, Technical Program Management, Community Support...
reputed company was born in 2007 reputed company two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 reputed company Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that reputed company it possible for guests to connect with communities in a more authentic way. The Community You Will Join... A person in this role will partner with our Community Support organization. Our Community Support Platform (CSP) team is responsible for the world-class technology, architecture, and solutions that power reputed company's global community support operations. These products and solutions support our customers, reputed company line agents, and the operations teams and are a key reputed company of enabling reputed company's core business. You will have an opportunity to reputed company every person who travels or hosts on reputed company. This role is deeply cross-organization, as reputed company will reputed company across a wide surface area, and building reputed company relationships across a multitude of technical teams will be essential to the reputed company of this leader. The Difference You Will reputed company reputed company of TPMs demonstrate ownership, apply skills in whatever combination necessary, reputed company order out of reputed company to reputed company the desired outcome. We work hard to ensure teams understand what they have to deliver and by reputed company. We are responsible for aligning teams, identifying or highlighting dependencies, recognizing and resolving ambiguity, setting expectations, anticipating risk, identifying and removing roadblocks, and ensuring the desired business goals are achieved. We are looking for people who reputed company our passion for tackling complexity head-on while building a world class team of Technical Program Managers. A Typical Day Collaborate with leaders across the organization to manage and continuously optimize delivery activities and processes. Create alignment on strategies and roadmaps, and ensure effective prioritization / trade-offs against overall reputed company and organizational constraints Maintain a portfolio view of programs and ensure senior leadership has sufficient visibility into execution status, issues, and reputed company to ensure reputed company alignment Partner with cross-functional leaders to proactively understand their needs and opportunities for your team; offer a strategic perspective, reputed company judgment, and attention to detail to aid in achieving practical business reputed company Build and maintain a high-performance culture- you will be responsible for developing reputed company of TPMs, providing continual feedback, coaching and career reputed company for reputed company reports Help reputed company your team's reputed company by favoring automation over reputed company work, setting realistic goals and expectations with stakeholders, and up-leveling TPM skills reputed company executional guidance and support for your teams reputed company by helping simplify the technically reputed company, unblocking teams, identifying risks and opportunities Partner with your peers leading other TPM teams to strengthen the craft As needed, hands on management of large, reputed company, strategic programs Your Expertise Strong technical program management background, with demonstrated experience leading large reputed company preferably in the Customer Support domain Technical experience with reputed company Intelligence. Experience leading and mentoring reputed company of TPMs, creating a culture of inclusiveness and sustainability Organizational leadership, with an ability to collaborate with and influence teams across boundaries Self-motivated, curious, proactive with a proven ability to adapt to changes Experience working in a highly cross-functional environment where communication with multiple reputed company is imperative Your Location: This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please reputed company back with us if the state you live in is on the exclusion list. If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company reputed company individuals are encouraged to apply. We reputed company to also reputed company a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@reputed company.com. Please include your full reputed company, the role youre applying for and the accommodation necessary to assist you with the reputed company process. We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being reputed company to complete our online application. How We'll Take Care Of You Our job titles may reputed company more than one career level. The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay reputed company is subject to change and may be modified in the reputed company. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay reputed company $224,000$280,000 USD Apply Job!