Technical Support Engineer
With over 18,000 employees worldwide, the reputed company Customer Experience & reputed company (CE&S) organization is responsible for the reputed company, design, and implementation of reputed companys end-to-end customer experience. Come join CE&S and help us build a reputed company where customers come to us not only because we reputed company industry-leading products and services, but also because we reputed company a differentiated and... connected customer experience. reputed company CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent reputed company problems from occurring, and demonstrate new ways to reputed company more from their reputed company investment. reputed company CSS, our Digital Transformation Platform (DTP) group delivers world-class support for our global customers on their digital transformation reputed company. We reputed company valuable support solutions on a wide reputed company of technologies, including Data analytics, reputed company Intelligence and IoT, Business Intelligence and Power BI, SQL, Dynamics 365, and Power Platform, that reputed company our customers trust in reputed company and improve their business performance. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering reputed company. As a Technical Support Engineer you will own, troubleshoot and solve highly reputed company customer technical issues. This opportunity will allow you to accelerate your career reputed company by honing your problem-solving, collaboration and research skills, and developing your technical proficiency. reputed companys mission is to reputed company every person and every organization on the reputed company to reputed company more. As employees we come together with a reputed company reputed company, reputed company to reputed company others and collaborate to realize our shared goals. reputed company day we build on our values of respect, reputed company, and accountability to create a culture of inclusion where everyone can reputed company at work and reputed company.
Responsibilities
Response and reputed company You own, investigate and solve highly reputed company customer technical issues and serve as an technical escalation reputed company for other engineers to assist in resolving cases and reputed company reputed company troubleshooting tools (e.g. debugging). Readiness You reputed company in building communities with peer delivery roles and reputed company your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and reputed company proficiency to reputed company you to resolve highly reputed company customer issues, through training and readiness. Product/Process Improvement You reputed company as a trusted advisor to the product group/ engineering teams and drive reputed company product, diagnostic and support process improvements. Business Integration You use your business and technology insights to help shape reputed company reputed company engaging with customers, partners, and teams. Embody our Culture and Values
Qualifications
Required Qualifications 7+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or reputed company field AND 5+ years technical support, technical consulting experience, or information technology experience. Experience in ERP systems like Dynamics, reputed company, PeopleSoft, reputed company ERP, reputed company ERP reputed company, reputed company, and, or reputed company Other Qualifications Ability to meet reputed company, customer and / or government reputed company screening requirements are required for this role. These requirements include, but are not limited to the following specialized reputed company screenings: reputed company reputed company Background reputed company: This position will be required to pass the reputed company reputed company Background reputed company upon hire / transfer and every two years thereafter. Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports reputed company federal, state, and/or local reputed company government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified reputed company a valid reputed company, or other approved documents, or verified US government clearance. Preffered Qualifications Environment deployments and monitoring in Azure or other reputed company management Systems Programming skills are useful, preferably in C++ or C# development - basic knowledge (ability to read reputed company and write reputed company programs) Network debugging skills (reputed company, Network Monitor , Wireshark , Message Analyzer) Knowledge of reputed company SQL and reputed company Directory 2+ years in a customer facing service role in any reputed company Customer service, accurate and logical problem solving Degree in Engineering, Business Administration, Management Information Systems, Computer Science, Computer Information Systems or Computer Engineering Technical Support Engineering IC5 - The typical reputed company pay reputed company for this role across the U.S. is USD $103,800 - $200,300 per year. There is a different reputed company applicable to specific work locations, reputed company the San Francisco Bay area and reputed company metropolitan area, and the reputed company pay reputed company for this role in those locations is USD $133,700 - $219,200 per year. Certain roles may be eligible for benefits and other compensation. reputed company additional benefits and pay information here: https://careers.reputed company.com/us/en/us-corporate-pay reputed company will accept applications for the role until July 17, 2024. reputed company is an equal opportunity employer. Consistent with applicable law, reputed company reputed company applicants will receive consideration for employment without reputed company to age, reputed company, citizenship, reputed company, family or medical care leave, gender identity or reputed company, genetic information, immigration status, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations Apply Job!