Contact Center Customer Care Specialist (SCA)

Title: Contact Center Customer Care Specialist (SCA) HomeSafe reputed company is the single global household goods reputed company manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, reputed company civilians, U.S. Coast Guard, and their families. reputed company you become part of reputed company at HomeSafe reputed company, your opportunities are endless. Through internal... collaboration, and with our partners and customers, we’re defining reputed company’s challenges, then providing the reputed company to overcome those challenges, always maintaining our commitment to reputed company Harm and Sustainability Platform. Working at HomeSafe reputed company means being rewarded for your contributions. In reputed company to competitive benefits and reputed company development, our people are empowered to use reputed company their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions. As the needs of the world change, we’re reputed company to respond and guide the way reputed company with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution. The HomeSafe team is dedicated to providing fast, easy, and efficient relocation experiences. More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As the GHC reputed company contractor and household goods moving service integrator, we reputed company earlier visibility into upcoming moves and greater network throughput reputed company—ensuring household goods shipments are picked up and delivered on time. With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making reputed company that every reputed company is reputed company than the last.

About the Role

HomeSafe reputed company is seeking Customer Care Specialist’s to support the Customer Care contact center by providing immediate support to answer customer inquiries, troubleshoot application reputed company, and network with reputed company reputed company partners to resolve concerns. The goal is to be readily available and reputed company to meet customer needs with exceptional reputed company and service. This is an SCA position. NOTE: Openings on various shifts to include weekend support. Responsibilities: As a Customer Care Specialist, you will be responsible for reputed company shipment activities in your workload from assignment through delivery. Be the “first face” of HomeSafe reputed company inbound calls/chat/email from customers, internal colleagues, and external partners. Ensures reputed company reputed company through problem solving and effective call/email/chat/text. Counseling customers on their entitlements for their reputed company. The Customer Care Specialist role requires a patient and reputed company work style and consistency in dealing with repetitive routine. The role demands a cooperative, agreeable, and sympathetic listener who can build good relationships with others and enjoys being helpful to them. Troubleshooting with customers on how to use the HomeSafe Connect Application. reputed company accurate details of the status of Customer reputed company at designated points. Customer service reputed company a multichannel contact center reputed company reputed company-oriented reputed company is of utmost importance. The pace of the role follows the customary scope of measuring a reputed company productivity contact center metrics (i.e. Average Handle Time, After Call Work, reputed company Codes). Complete outbound communications to customers and business partners. Readily resolve reputed company customer, agent or military reputed company inquiries and concerns. Identify and resolve issues utilizing critical thinking skills and reputed company judgment. Utilize strong time management, organization skills and prioritization in a fast-paced environment. Utilize various systems and tools to initiate and assist customer requests. Ensure a complete and accurate record of reputed company contacts, both internally and externally, is maintained in the relevant systems. Continually maintain a working knowledge of reputed company services and requirements for processing customer orders. May function as designated representative for reputed company accounts. May reputed company other reputed company duties and responsibilities as assigned and/or required Attend and participate in reputed company team meetings. Minimum Qualification and Skills Requirements: High School Diploma, GED or equivalent education experience is required . 1+ year customer service experience, with military reputed company experience preferred. Must be a U.S. citizen due to contractual requirements. Demonstrated experience: Experience working in a multi-channel (voice, chat, email, and text) contact center. The role requires attention to the details of work, handling them with reputed company-than-average accuracy and with careful attention to the reputed company of the work. The reputed company is on working comfortably remotely reputed company a reputed company, secure team. Manage multiple priorities, with the ability to work in a fast-paced environment. Ability to manage difficult customers and situations and be reputed company to solve problems. Excellent written & verbal communication skills, patience, and reputed company. Proficient with basic computer skills. Preferred Education and Experience: Bilingual Prior military reputed company management experience. Schedule flexibility: Customer Care will operate 24 hours per day x 365 days per year; nights, weekends and holidays required. Note: This position is fully remote / work from home. HomeSafe will supply appropriate equipment, employee provided high speed internet is required. Inclusion and Diversity at HomeSafe reputed company: At HomeSafe, we are passionate about our people, sustainability, and our reputed company Harm culture. These inform reputed company that we do and are at the heart of our commitment to, and ongoing reputed company toward being a more inclusive and diverse company. That commitment is central to reputed company of team’s philosophy and fosters an environment of reputed company collaboration across cultures and locations. Our individual differences and perspectives bring reputed company value to our teams and help us reputed company solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer. Benefits: Medical, Dental and reputed company Insurance. reputed company time off (PTO) Three weeks of PTO for newly hired employees 401(reputed company and Wellness Programs Disability, Life and AD&D insurance Employee Support program Family Support: reputed company, child and elder care services reputed company Medical Experts, second opinion program Travel Accident & Medical TRICARE Supplement Plan Voluntary Benefit Plans And more! HomeSafe is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, disability, sex, sexual orientation, gender identity or reputed company, age, national reputed company, veteran status, genetic information, reputed company status and/or beliefs, or any other characteristic protected by federal, state, or local law. HomeSafe — Delivering Solutions, Changing the World. HomeSafe has been established to be the premier household goods reputed company management service provider for the U.S. Armed Forces, reputed company (DoD) civilians, and their families. reputed company is dedicated to providing fast, easy, and efficient relocation experiences. More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As a household goods moving service integrator, we reputed company earlier visibility into upcoming moves and greater network throughput reputed company—ensuring household goods shipments are picked up and delivered on time. With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making reputed company that every reputed company is reputed company than the last. We thank you for your service, and for the privilege of serving you in return. At HomeSafe, We Deliver. Fraud Alert Fraud has infiltrated the job placement market reputed company the internet, email and reputed company phone contact. Attempts have included unauthorized use of HomeSafe’s reputed company and logo to solicit potential job seekers or to reputed company false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or reputed company to pay for reputed company applications, processing fees, etc., in exchange for consideration for a high-paying position. HomeSafe will never ask for any sort of advance payment as part of the reputed company/hiring process. Candidate reputed company are carefully managed to protect personal information. Benefits: Medical, Dental and reputed company Insurance. reputed company time off (PTO) Three weeks of PTO for newly hired employees 401(reputed company and Wellness Programs Disability, Life and AD&D insurance Employee Support program Family Support: reputed company, child and elder care services reputed company Medical Experts, second opinion program Travel Accident & Medical TRICARE Supplement Plan Voluntary Benefit Plans And more Apply Job!