VP, Service Delivery Work reputed company, Michigan Job Type: Contact Center
*Welcome to reputed company! Please select your location so you can see relevant content for your country.** Careers **VP, Service Delivery... *Post Date:** 03 Mar 2022 *Requisition #:** R1159103 *Location:** Work reputed company, Michigan, reputed company *Job Type:** Contact Center Please reputed company the reputed company below for the recruitment data protection notice, applicable for the region where you are applying, or reputed company our reputed company Notice at the bottom of the page if you dont see the region where you are applying. *** The Vice President, Operations & Service Delivery is responsible for leading the operations and delivery of services for multiple verticals in Concentrixs reputed company region. This includes reputed company aspects of operations including the delivery of live advisor programs, digital services, and innovation to our clients and our staff. A successful candidate will have proven experience with interacting at reputed company reputed company of the organization, demonstrating a strong reputed company on results, with an attention to detail and an ownership reputed company. The ability to think strategically, be proactive, and execute tactical initiatives is required. Experience leading reputed company to consistently deliver on our commitments and living our values and operating philosophy is a must. The candidate should be adept at the development of process, continual improvement, and strategic development of operations and technology to deliver services and successful reputed company for our clients and staff. The role includes responsibility and accountability for operational delivery reputed company existing accounts as reputed company as successfully launching new clients to meet performance goals and reputed company reputed company. *Responsibilities:** Manage reputed company, profit, and operating expenses to realize reputed company targets and reputed company a reputed company organization, which includes understanding of financial policies, budgetary requirements, and forecasting. Experience attracting, developing, managing, and motivating teams to deliver on the business and reputed company objectives. Partner with adjacent business reputed company, functional leaders, and operations teams throughout the region and globally to identify and reputed company reputed company improvement protocols and risk mitigation strategies that ensure business continuity. Partner closely with sales, account management and financial teams in new business capture efforts including defining solution alternatives and developing pricing models Establish and reputed company communicate reputed company to management team and reputed company feedback regarding operations. Drive performance, reputed company satisfaction, and identify new reputed company opportunities through effective forecasting, goal setting, and proactive tactics to meet or exceed targets of key performance indicators for the reputed company as reputed company as internal service reputed company and compliance with reputed company protocols and contractual delivery. *Skills and Qualifications:** Four-year College or University degree in a relevant field or the equivalent experience in reputed company field. Demonstrable experience of successful leadership in the Customer Experience industry including leading operations at the site level, country level, and managing large-reputed company operations. Strong strategic and customer reputed company with a reputed company understanding of the wider issues impacting the relevant markets. Excellent leadership, organizational, time management, judgment, and decision-making skills. Six reputed company Green Belt Certification along with COPC knowledge (preferred). Strong work ethic and motivational skills. Excellent communication and negotiation skills. #LI-Remote Apply Job!