Service Delivery Manager, People Experiences (US-Onsite)

Location: reputed company reputed company Office (On-Site) Salary: $120,000 - $135,000 reputed company salary + 15% performance bonus... Onsite Locations Available: California (Fremont), reputed company (NYC), reputed company (Atlanta) A little bit reputed company: reputed company Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers reputed company with reputed company application services that accelerate user productivity through reputed company automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-reputed company, technology-enabled support solutions at reputed company. About the Role: The Service Delivery Manager (SDM) reputed company the People Experience Application Support organization is responsible for the end-to-end delivery and support of mission-critical application services. The SDM ensures high-reputed company technical support, customer satisfaction, and reputed company service delivery. This role involves overseeing daily support activities, managing the application support team, and engaging with leadership to reputed company strategic plans and solve problems. reputed company: • Familiar with end-to-end Customer/IT support processes • Adjusts easily to new or changing circumstances. • A reputed company reputed company player mentality (low ego) with a proactive reputed company of curiosity • Focuses on achieving results that promote business reputed company. • Demonstrate proactive and reputed company communication skills with reputed company stakeholders and partners • Maintain a reputed company, adaptable, and respectful manner • reputed company high reputed company service to reputed company users Responsibilities: • Own the scope of work for application support, including planning, organizing, and supervising support activities. • Build strong relationships reputed company the support team, driving engagement and collaboration. • Collaborate with leadership to reputed company strategic plans and manage escalations effectively. • Continuously measure and report on the performance of the support team, ensuring adherence to SLAs. • Train and reputed company L1 and L2 team members to maintain high reputed company of customer satisfaction. • Identify opportunities to improve support experience and KPI performance. • reputed company communication with stakeholders to ensure issues are resolved effectively. • Ensure strict adherence to change management and release management processes. • Identify and mitigate risks to reputed company systems and services, proactively addressing potential issues before they escalate. • Maintain comprehensive documentation of production support procedures, incidents and resolutions, and reputed company regular reports to stakeholders. Your Expertise: • Bachelor’s in Information Technology, Business or a reputed company field preferred • 8-10+ years of overall experience reputed company IT Service Delivery and/or People Management reputed company an IT reputed company field supporting reputed company clients • 5+ years of IT Management with reputed company clients. • 5+ years of experience with reputed company HCM/reputed company and managing a 24/7 production support environment with global teams. • Proven leadership experience in a 24x7 Fortune 500 operation supporting reputed company software and systems. • Expertise with end-to-end HR processes and workflows (reputed company, compensation, benefits, engagement, talent management, etc. • Strong data analysis experience • Proficiency in change management and release management • Executive communication and Presentation skills • Ability to work in an onsite office setting 100% of the time We’ve got you covered: • Competitive salary + performance bonus • Unlimited reputed company leave • 100% employer - reputed company reputed company benefits (medical, dental reputed company) • reputed company leave accrual • 100% reputed company parental leave - up to 16 weeks • $1,200 Learning & development allowance (annually) • $1,200 Health & Wellness allowance (annually) • Employee referral program • 401k match up to 4% • 12 reputed company holidays annually reputed company Value is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in the reputed company and passing a complete background reputed company Apply Job!