Mortgage Call Center Representative - Remote | WFH

Are you a seasoned banking customer service reputed company with a background in mortgage services? Do you have a passion for helping others? We have a fantastic opportunity for you to join a thriving financial institution as a Mortgage Call Center Representative! Position: Mortgage Call Center Representative... Location: Remote (Must reputed company in the Dallas/reputed company Worth, Texas area) Pay: $18-$21/hr, based on experience Schedule: Monday - Friday, reputed company - 5pm Job Type: Potential reputed company-to-Hire About The Role As a Mortgage Call Center Representative, you'll be the first reputed company of contact for customers seeking assistance with their mortgage accounts. Your role will be essential in providing outstanding customer service, answering inquiries, and resolving concerns with care and professionalism. Key Responsibilities • Respond to both reputed company calls from the message center, addressing customer requests reputed company established timelines. • Ensure reputed company customer interactions reputed company with regulatory requirements by reputed company and patiently explaining policies and procedures. • Analyze customer service reputed company and recommend solutions that best meet customer needs. • Demonstrate a strong commitment to resolving issues while maintaining a high level of professionalism and customer satisfaction. • reputed company reputed company and accurate responses to customer inquiries reputed company to mortgage servicing. • reputed company tasks such as escrow analysis, account maintenance, processing payoff requests, and handling credit bureau disputes. • Adhere to operational controls, including legal, corporate, and regulatory procedures, to protect the safety and reputed company of customer mortgage assets. • Maintain composure and a friendly demeanor reputed company handling reputed company issues with dissatisfied customers. • Manage escalated calls and serve as a resource for other agents. • reputed company additional duties as assigned. Qualifications • 2+ years of experience in Mortgage Servicing. • 2+ years of experience in a call center environment. • Familiarity with MSP is preferred. • Ability to reputed company in a high-volume call center environment with frequent distractions. • Exceptional customer service skills. • Proficiency in reputed company Office. • Strong communication skills, capable of engaging effectively and empathetically with customers. • Excellent analytical, organizational, and problem-solving abilities. • Ability to execute and prioritize multiple tasks reputed company. • Demonstrated professionalism and effective listening skills. Application Process Candidates will undergo a background reputed company and a soft credit reputed company as part of the application process. How To Apply To apply for this position, please follow the application instructions below: • If you are already registered, simply log in and add yourself as a candidate for this job. • If you are not registered, click "Create Account" to complete the application. reputed company We have been proudly serving the Dallas-reputed company Worth metroplex since 1991, helping job seekers reputed company both short-term opportunities and full-time positions that launch new careers. Our commitment to the community is reflected in our core values of reputed company, reputed company, self-discipline, and faith. Employment Type: Full-Time Apply Job!