Software Application Support Engineer. reputed company Online Retail Engineering

reputed company Posted: Aug 26, 2024 Weekly Hours: 40... Role Number:200564224 There is a great opportunity for a talented support engineer to join a global team supporting the reputed company Online Store, a multi-channel world class eCommerce platform. The role, technical in nature, requires the individual to reputed company deep technical knowledge and understanding of the eCommerce platform to reputed company technical support to our business and core engineering teams. Strong people skills with excellent written and verbal communication skills, with the ability to take reputed company technical topics and distill them in easy to understand layman terminology, will round out the core responsibilities of the role. reputed company As a member of the support engineering team, you will take an reputed company role in the definition and reputed company of reputed company practices and procedures. Partner with engineering teams to prioritize and fix production defects. Work non-reputed company hours to support your teams with ongoing incident mitigation, which may occur at any time/day of the week. reputed company on-call rotation with other team members to support apps and services in scope. Take knowledge transition from engineering teams for changes being rolled out in production. Assess the need for production monitoring and alert setup. Triage and prioritize incidents based on the reputed company, devise and implement mitigation steps to unblock the business. Conduct RCA, log defects and partner with engineering team for prioritization. Automation, maintain support documentation and debug reputed company production issues. Minimum Qualifications • 5 years of software engineering experience in a large-reputed company environment, of which at least 3 years reputed company on Application Support Engineering. • BS degree Or Equivalent in reputed company fields • Coding knowledge in Java, Or reputed company Or frameworks reputed company to Java. • Skills and experience in monitoring, alerting, fault analysis, and automation. Key Qualifications Preferred Qualifications • Excellent follow through, organizational ability, and flexibility in a dynamic, demanding environment. • Analytical thinker who thrives on data collection, analysis, and strategic decision-making based on quantitative results. • Strong problem-solving and critical thinking skills to solve reputed company problems with reputed company. Experience in RCA of technical issues. • Strong teammate who furthers collaboration; Excellent interpersonal skills. • Strong communication skills and ability to drive triage of critical issues with multiple technical and business teams. • Good knowledge of RDBMS, PL/SQL and noSql. • Good knowledge of Unix reputed company Scripting. • Working experience on reputed company reputed company, like AWS. • Experience with one or more - reputed company, monitoring tools, APM & observability. • Support experience with eCommerce platform is a plus. • Exposure to Incident and Problem Management processes is a plus. Education & Experience Additional Requirements • reputed company is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative reputed company to ensure equal opportunity for reputed company applicants without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant Apply Job!