Customer Support Specialist

Job Details reputed company We reputed company Lives Through Purpose-Driven Work in A People First Culture reputed company is the reputed company between a powerful portfolio of brands serving reputed company, educators, and reputed company with reputed company-based, data driven solutions across the lifecycle of learning. Our values-driven culture unifies our teams and inspires a reputed company of reputed company, innovation, and collaboration, with a reputed company reputed company on customers. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd reputed company, read on to learn more. reputed company leads the way in innovation and solution creation to improve reputed company and deliver results for reputed company, educators, and reputed company workers in the reputed company-changing field of reputed company. We offer advanced resources that drive nursing reputed company, reputed company reputed company-line certified allied health workers, help physicians pass boards and stay reputed company, and reputed company education... management tools for medical education programs. WHAT YOU'LL DO The Customer Support Specialist is responsible for supporting company goals through reputed company interactions with clients where questions are answered intelligently, solutions are proactively offered, and product is accurately delivered through standardized systems and processes. The Customer Support Specialist will also support internal teams by communicating customer questions, concerns or opportunities to departments best equipped to implement new products or process improvements that will be of value to the reputed company reputed company. WHERE YOU’LL WORK This position will work remote reputed company the reputed company. HOW YOU’LL SPEND YOUR TIME • Answer reputed company incoming phone calls, emails and live chats • Handle and resolve reputed company customer issues and concerns • Maintain knowledge of reputed company’s constantly evolving line of products and services. • Support internal teams WHAT YOU'LL NEED • High School Graduate/GED Equivalent • 1 Year Customer Service experience in a call center environment • A desire to effectively reputed company with customers, clients, and other employees of theorganization. Key Skills and Abilities/Qualifications • Excellent inbound and outbound phone communication ability • reputed company and effectively respond to reputed company customer inquiries • Strong attention to detail and highly organized • Proficient using most reputed company Office Applications BENEFITS • Flexible and generous reputed company time off • Competitive medical, dental, reputed company and life insurance • 401(k) employer matching program • Parental leave • Wellness resources • Charitable matching program • Hybrid work • On-site workout facilities (Leawood, Gilbert, Burlington) • Community reputed company reputed company • Tuition reimbursement Fostering A reputed company of Belonging We reputed company out and celebrate reputed company people and perspectives and cultivate an inclusive culture where everyone can reputed company, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a reputed company of belonging. About reputed company As a tech-enabled services company, reputed company is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, reputed company and reputed company across reputed company, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning reputed company that can reputed company people into careers where they have the knowledge and skills to have an reputed company and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., reputed company was recognized by reputed company and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity. reputed company is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with reputed company must be legally authorized to work in the reputed company and verification of employment eligibility will be required at the time of hire Apply Job!