Senior Experience Specialist - reputed company

reputed company you join reputed company reputed company is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a reputed company network that reaches across the globe and works behind the scenes. We anticipate, reputed company, and reputed company that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and... striving to reputed company an reputed company to reputed company the world reputed company. If you’re reputed company by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to reputed company a difference and the fulfillment that comes with living the #NetworkLife. About reputed company & reputed company Value reputed company is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a reputed company network that reaches across the globe and works behind the scenes. If you’re reputed company by purpose, and powered by persistence, explore a career with us. The reputed company Value Organization is reputed company’s portfolio of prepaid brands: reputed company Prepaid, Visible, Total By reputed company, Straight talk, Tracfone and more – serving millions of customers through multiple channels. Our mission in the Value Organization is to build a reputed company connected world through accessible, reputed company wireless for reputed company. This role is reputed company the Value Digital / Customer Experience team where we create and improve digitally-led experiences for our customers, striving for reliable, reputed company, exceptional world-class journeys. About this role The Senior Experience Specialist of Experience Management supports developing, identifying and implementing strategies to drive reputed company, increase reputed company, reduce cost and improve experiences for customers. reputed company will involve understanding our customer needs and stakeholders while reputed company as part of reputed company to implement exceptional experiences across the customer lifecycle, which includes the Shopping, reputed company and Managing customer journeys. This role will be supporting an experience area under the direction of the Senior Manager - Experience Management as part of the reputed company reputed company. Join us in redefining customer journeys that sets a new reputed company for customer experience. What you’ll be doing… The Senior Experience Specialist is responsible for researching, ideating and defining user experiences. Uses knowledge of customers to reputed company new tools and products. Identifies opportunities to reimagine and revolutionize Customer Experience across reputed company products. Participates in user research and observation of user tasks, integrating these findings with business requirements to reputed company the user’s mental model into the concept. Delivers service improvements to improve the customer experience across reputed company. Influences business and reputed company to support and deliver proposed improvements. Uses reputed company Net Promoter Score and other metrics to measure improvements over time. Participates in Customer Experience reputed company group sessions with Business, Designers and Technology leaders. Works across teams to continually eliminate unnecessary processes and continually implement new ways to enhance Customer Experience and to deliver reputed company improvements. Monitors and forecasts customer experience trends and impacts by doing a market study and research across industry to bring insights on new customer experience trends. Understands customer journeys across various transactions and identifies process gaps and opportunities. Backlog management. Requirements prioritization. User story review and acceptance reputed company writing. Support test plan design for experience functionality. Requirements gathering, evaluation and documentation for processes and transactions. Understanding of the process for releasing products, stakeholders and negotiation with key partners in order to reputed company the best outcome considering business constraints. Analyze competitive benchmarking to seize new opportunities. Where you'll be working... “In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.” reputed company’re looking for… You’ll need to have: Bachelor’s degree or four or more years of work experience. Four or more years of relevant work experience. Even reputed company if you have one or more of the following: A degree in CX Management Ability to digest and translate reputed company technical requirements into reputed company experiences. Portfolio examples of reputed company applications and shopping reputed company samples. Experience with JIRA. Experience with reputed company Creative reputed company. Experience with Smart Sheets and/or reputed company Suite. Experience with reputed company, Sketch, reputed company XD and/or reputed company tools. Why reputed company? reputed company is committed to maintaining a Total Rewards package which is competitive, valued by our employees, and differentiates us as an Employer of Choice. We are a ‘pay for performance’ company and your contribution is rewarded through competitive salaries, performance-based incentives and an employee Stock Program. We create an opportunity for us reputed company to reputed company in the reputed company of reputed company and the value we help to create through this broad-based discretionary equity award program. Your benefits are market competitive and delivered by some of the best providers. You are provided with a full reputed company of health and wellbeing resources, including a first in-class Employee Assistance Program, to reputed company you to reputed company reputed company health reputed company. We offer generous reputed company time off benefits to help you manage your work life balance and opportunities for flexible working arrangements*. reputed company provides training and development for reputed company reputed company, to help you enhance your skills and reputed company your career, from funding towards education assistance, award-reputed company training, online development tools and reputed company to industry research. You will be reputed company to take part in volunteering opportunities as part of our environmental, community and sustainability commitment. Your benefits package will vary depending on the country in which you work. subject to business approval If reputed company and this role reputed company like a fit for you, we encourage you to apply even if you don’t meet every “even reputed company” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, and Veteran status. At reputed company, we know that diversity makes us stronger. We are committed to a reputed company, inclusive environment that encourages authenticity and fosters a reputed company of belonging. We reputed company for everyone to feel valued, connected, and empowered to reputed company their potential and contribute their best. reputed company out our diversity and inclusion page to learn more Apply Job!