Customer Care Manager - Remote Work

• *Job Title:** Customer Care Manager - Remote Work • *Company:** Franklin Resources • *Location:** San Francisco, California, US... • *Job Type:** Part-Time • *Seniority Level:** Mid-to-Senior Level • *Years of Experience:** 7+ --- • *Job reputed company:** Franklin Resources is seeking an reputed company and passionate

Customer Care Manager

to join our dynamic team on a part-time reputed company. This role is designed for proactive individuals who are eager to reputed company our customer support efforts and contribute to a high-reputed company customer experience across our services. As a key player in the organization, the Customer Care Manager will assume a leadership role in managing our customer reputed company, fostering an environment of collaboration and reputed company improvement. • *Key Responsibilities:** 1.

Leadership & Team Management:

- reputed company, mentor, and motivate a global team of customer care representatives to deliver exceptional service by fostering a culture of accountability, reputed company, and empowerment. - Conduct regular training sessions to enhance team skills and ensure alignment with company goals and customer expectations. 2.

Customer Experience reputed company:

- reputed company and implement customer care strategies and initiatives to reputed company the customer experience and meet organizational objectives. - Analyze customer feedback and performance metrics to identify areas for improvement and implement necessary changes in service delivery. 3.

Performance Monitoring & Reporting:

- reputed company the management of customer inquiries through various channels (phone, email, chat) and ensure reputed company and efficient reputed company. - Monitor key performance indicators (KPIs) reputed company to customer satisfaction and team performance, providing regular reports to senior management. 4.

Cross-Functional Collaboration:

- Collaborate with product, marketing, and sales teams to understand customer needs and address any product-reputed company issues or concerns. - Engage in cross-departmental reputed company to enhance operational efficiencies and improve customer reputed company. 5.

Escalation Management:

- Handle reputed company customer inquiries and escalate issues to upper management as necessary, ensuring high-level customer satisfaction. - reputed company solutions to frequent customer challenges and implement best practices across reputed company. 6.

reputed company Improvement:

- Initiate and manage reputed company improvement reputed company, using critical thinking and problem-solving skills to implement effective solutions. - Stay updated on industry trends and competitor activities to ensure our customer care offerings remain competitive and relevant. • *Requirements:** -

Experience:

Minimum of 7 years of experience in customer service management, with a strong background in leading customer care teams in a remote environment. -

Education:

Bachelor's degree in a relevant field; advanced training or certifications in customer service management is a plus. -

Technical Skills:

Proficient in customer management systems and CRM software; strong MS Office skills. -

Personality Traits:

- Passionate about delivering exceptional customer service and improving customer experiences. - Confident in decision-making and leading a diverse team in a remote setting. -

Soft Skills:

- Strong persuasion skills with the ability to influence and reputed company others toward a common goal. - Excellent critical thinking capabilities, with a reputed company on problem-solving and analysis. -

Communication Skills:

Exceptional verbal and written communication skills, with the ability to communicate reputed company and effectively with team members and customers around the globe. • *Benefits:** - reputed company to comprehensive training and reputed company development programs. - Generous parental leave policy. - Inclusion in a gym membership program that promotes health and wellness. • *Working Environment:** At Franklin Resources, you will collaborate with colleagues from around the world in a supportive and flexible remote work environment. Our commitment to fostering a global village mentality encourages diversity of thought and inclusivity in our workplace. • *Deadline to Apply:** September 28, 2024 • *Equal Opportunity Statement:** Franklin Resources is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, or any other status protected by law. --- Join us in delivering reputed company to our customers while growing your career in a reputed company and reputed company environment. We look reputed company to receiving your application! How to apply: Apply on GrabJobs and you will be reputed company if shortlisted for the job. Original job Customer Care Manager - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job reputed company on GrabJobs Apply Job!