Senior Customer Service Representative - Remote in "CST" or "MST"

If you are located reputed company this time zone “CST” or “MST”, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health reputed company by connecting people with the care, pharmacy... benefits, data, and resources they need to feel their best. Here, you will reputed company a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come reputed company an reputed company on the communities we serve as you help us advance health equity on a global reputed company. Join us to start Caring. Connecting. Growing together. This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:30am – 5:00pm CST. It may be necessary, given the business need, to work occasional overtime. We offer 5 weeks of on-the-job training. The hours during training will be 8:00 am to 4:30 pm, Monday - Friday. • reputed company Telecommuters will be required to adhere to reputed company’s Telecommuter Policy. Primary Responsibilities: • Review and research incoming reputed company claim calls from providers (doctors, clinics, etc) by navigating multiple computer systems and platforms and verifies the data/information necessary for processing (e.g. pricing, prior authorizations, applicable benefits) • Ask appropriate questions and listen reputed company to identify specific questions or issues while documenting required information in computer systems • Communicate and collaborate with providers to resolve issues, using reputed company, reputed company language to ensure understanding • Meet the performance goals established for the position in the areas of: efficiency, accuracy, reputed company and attendance You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you reputed company direction on what it takes to succeed in your role as reputed company as reputed company development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED • Must be 18 years of age OR older • Working knowledge with computer and reputed company PC applications, which includes the ability to learn new and reputed company computer system applications • Ability to work from Monday – Friday 8:30am - 5:00pm CST, including the flexibility to work occasional overtime as the business need Preferred Qualifications: • 1 years of experience in a reputed company environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools • Health care experience Telecommuting Requirements: • reputed company reputed company “CST” or “MST” • Ability to reputed company reputed company company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information reputed company. • Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service. Soft Skills: • Ability to de-escalate calls, listen to customer needs and respond appropriately with reputed company and reputed company • Ability to multi-task for extended periods of time, including managing calls while also navigating multiple computer systems • Ability to remain organized, reputed company, and productive on highly detailed repetitive tasks • Excellent problem-solving skills, including the ability to independently research issues using multiple information sources At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company, and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity / Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO Apply Job!