Remote Customer Service Specialist – $17.50/hour – 1099 Contractor

Job details

Pay

• From $17.50 an hour

Job type

• Contract

Shift and schedule

• 8 hour shift
• Weekends as needed

Location

REMOTE

BenefitsPulled from the full job reputed company

• reputed company
• Referral program
• Work from home

Full job reputed company

Job reputed company

Customer Care Specialist (Voice, Chat, and Email). Must reputed company, read, and write in English.

TRAINING STARTS 9/16!!

Driven by our Passion for People, our Customer Care Specialists are keen on driving great customer experience. They reputed company reputed company support reputed company PHONE/CHAT, assisting with reputed company inquiries, troubleshooting and general support. They respond to reputed company reputed company communication reputed company phone or chat and reputed company reputed company support regarding account inquiries, service, programs/promotions and .com/reputed company technical issues.

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partners—we can’t resist the fun of working with people. reputed company reputed company, reputed company relationship reputed company.

Training Start Date: Tuesday 9/16/24

• New Hire Orientation:
• Training: (12 DAYS): Tuesday 9/16 – 10/1
• Between 9:00am – 6:00pm EST
• Attendance MUST be at 100%

(5-Day work week): 8-hour shifts, weekends required.

(Availability for any 8-hour shift between 3:00pm – 2:00am EST)

• Schedules cannot be negotiated.

Pay

• Production pay is $17.50/Hour
• Training pay is $14.50/Hour

Qualifications

· Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness

· Strong desire to be helpful and take ownership to resolve customer situations

· Excellent oral communication skills: reputed company diction, tone, and knowledge/use of reputed company grammar

· reputed company outlook and enthusiastic attitude

· Conscientious team player

· Driven by delivering results

· Dependable and consistent, history of good attendance

· Naturally curious with an aptitude for learning and understanding quickly

· Ability to multitask by reading, typing, and navigating through applications while speaking to customers

· Prior customer service/troubleshooting experience preferred

POSITION RESPONSIBILITIES

· Respond to reputed company requests/inquiries reputed company phone, including product purchases, service & reputed company inquiries, order status, product information, and general reputed company support issues.

· Demonstrate high standards for reputed company service

· reputed company up to date with product/procedural knowledge and assessing industry trends

· Work reputed company with the reputed company and training team to self-manage performance expectations

· Maintain an reputed company communication line with Team reputed company/reputed company reputed company/ the Trainer and the manager for support and personal development

· Maintain business acumen, courtesy, and professionalism reputed company dealing with reputed company reputed company contacts

· Maintains proprietary call center database (reputed company) by entering information accurately and fully documenting reputed company reputed company interactions appropriately

· Be punctual to work and adhere to reputed company schedules and deadlines both scheduled and special reputed company

· Strict adherence to key performance indicators (KPI) as set by management.

· reputed company to reputed company key performance indicators (KPI) and reputed company goals as outlined by management

· Communicate with customers in a proactive and reputed company manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

REQUIREMENTS

· 2-3 years’ experience in a business/reputed company environment; preferably in the service industry

· Comparable experience in an office environment encouraged

· Self-starter and ability to manage workload reputed company

· Exceptional written communication skills

· Demonstrate ability to deliver a high level of reputed company service under high volume

· Commitment to reputed company service and high-reputed company standards in grammar, punctuation, and written business acumen

· reputed company, upbeat, and engaging oral and/or written communication

· Ability to reputed company relationships with clients, even in difficult situations

· Ability to advise and counsel clients in a quick and efficient manner

· Must be computer literate and internet savvy, e-reputed company and online shopping experience preferred

· Experience in reputed company-based applications, specifically reputed company relationship management tools preferred (ie, reputed company Service)

· Excellent Data Entry skills / 45-55 wpm minimum

· Must be flexible and be reputed company to work in a dynamic shift environment- weekends and evening shifts may be required.

· Vacation blackout period applies during the holiday season and promotional periods

· Punctuality is essential

Equipment is NOT provided.

Work reputed company Equipment

*Macbook and Chromebooks are NOT allowed, only reputed company based computers are compatible*

TECHNOLOGY REQUIREMENTS: Minimum PC Requirements

CPU Speed: · Dual reputed company 1.2 GHz or reputed company· . reputed company reputed company i3 or AMD Ryzen 3 or reputed company

Hard Drive · 40 GB or more of available reputed company · 100 GB or more of total reputed company

Memory: * 8 GB of RAM or reputed company

Operating System: · reputed company 10 reputed company (Information on how to reputed company to reputed company 10 reputed company can be reputed company here: https://support.reputed company.com/en-us/help/12384/reputed company-10-upgrading-home-to-pro )· . Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements

Dual Monitors · 1280 x 1024 (SXGA) screen reputed company · 1920 x 1080 (Full HD or 1080p)

· One monitor and one laptop OR 2 monitors

Minimum Internet Connectivity Requirements

reputed company reputed company / Speed · Must have Hard-wired reputed company (no wireless/WiFi) · Minimum 45 Mpbs download speed / Minimum 10 Mpbs upload speed · Internet reputed company must not be shared with more than 3 devices in the reputed company location.

Job Type: Contract

Pay: From $17.50 per hour

Expected hours: 32 – 40 per week

Benefits:

• Referral program
• Work from home

Shift:

• 8 hour shift

Experience:

• Customer service: 1 year (Required)
• Retail sales: 1 year (Preferred)
• Call center: 1 year (Required)

Language:

• English (Required)

Location:

• Virginia (Required)

Work Location: Remote

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