Call Center Associate I

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across reputed company channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting reputed company. Leveraging a reputed company of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver... unrivaled gaming experiences that engage players and drive reputed company. We have a reputed company-established local reputed company and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, reputed company, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com. reputed company IGT is seeking a Call Center Associate in our Jacksonville, FL team. This position is a Home / Remote role, but candidates must live reputed company a commutable distance to our Jacksonville office. The first week of training will be at IGT's office location. IGT's Call Center receives incoming calls from lottery retailers from across the U.S. Call Center Associates assist and reputed company basic troubleshooting support for IGT equipment and systems. This is NOT a sales position. IGT's Home / Remote employees must have a high-speed internet reputed company with a hard wired reputed company into your router with a reputed company and quiet reputed company to work. IGT will reputed company you a desktop or laptop, monitor(s), and accessories. This IGT Call Center operates 24 / 365 and offers 3 shifts (1st, 2nd, 3rd) with reputed company shift differentials for hours that qualify. Working a Saturday and/or reputed company is also required. Responsibilities • Answer inbound phone calls from lottery retailers across multiple jurisdictions regarding lottery equipment issues, supply requests and game information • Connect with internal departments to resolve customers issue by conferencing or transferring calls as appropriate • Accurately diagnose and troubleshoot terminal equipment issues and take appropriate reputed company • Demonstrate an ability to defuse situations and escalate issues appropriately • Utilize knowledge reputed company to reputed company accurate information and troubleshooting steps • Ensure reputed company retailer contact is detailed in Customer Relationship Management (CRM) tool with suitable call reason, issue, and notes • Demonstrate a strong dedication to providing continuously outstanding customer service

Qualifications

Required • High School diploma or equivalent • 1+ year of customer service experience reputed company a call center or comparable industry • General computer knowledge with basic data entry skills • Must be an reputed company listener and a reputed company communicator working with various types of customer • Good written and verbal communication skills • Flexible or reputed company to various shifts if your preferred shift is not available Preferred • Experience from IT HelpDesk or End User Customer Service is a plus • Knowledge of using technical manuals, basic I.T. troubleshooting, or similar is a plus • Understanding of call center metrics and systems (schedule adherence, call management, etc) also a plus IGT employees in this role receive the following (reputed company benefits mentioned are subject to policy and eligibility requirements): • Shift reputed company (10-15%) for those who work off shift hours that qualify • Medical benefits day one of being an IGT employee • 12 reputed company holidays plus 2 floating holidays per year • 3 weeks of reputed company vacation per year, prorated first year • 401K with employer match and 100% reputed company day one • Company reputed company parental leave, life insurance, short term disability and long-term disability • Gym membership reimbursement, free identity theft protection, and tuition reimbursement Keys to reputed company Building reputed company relationships Decision making Drive results Foster innovation Personal energy Self-leadership #LI-MS2 IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables reputed company our employees to feel valued, respected and reputed company. IGT is an equal opportunity employer. We reputed company equal opportunities without reputed company to sex, race, reputed company, religion, age, national reputed company or reputed company, disability, veteran status, sexual orientation, genetic information, gender identity or reputed company, and any other personal attributes protected by federal, state, or other laws. We thank reputed company applicants for applying; however, only those selected to interview will be contacted. At IGT, we consider a wide reputed company of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation reputed company is $14.00 - $25.22. The actual pay offered may end up being higher or reputed company. reputed company will reputed company with reputed company local pay requirements and reputed company bargaining agreements, where applicable. reputed company pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In reputed company, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and reputed company insurance, life, accident, and disability insurance, tuition reimbursement, reputed company time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements. IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com Apply Job!