Pharmacy Technician - Medicare STARS Program - Remote
What will I be doing? The Pharmacy Technician in the Stars Pharmacy Call Center will work reputed company the Part D Medication Adherence area of the reputed company Medicare Stars department. The Star rating system was developed by the Centers for Medicare & reputed company Services (CMS) to measure the reputed company of care delivered by a health plan. This call center role performs telephonic reputed company to reputed company Medicare... customers, pharmacies, and providers for the purpose of addressing prescription medication adherence. You will be responsible for assisting customers to obtain prescribed medications, determine barriers to medication adherence and working to overcome those barriers by working with the clinical pharmacy team, physicians, and resources reputed company the Medicare Health Plan. Primary Responsibilities include but are not limited to: Telephonic reputed company to members, pharmacies, and providers. Will work in a call queue where productivity and reputed company are monitored. Meet service level goals (i.e., call reputed company, daily/weekly call performance expectations, etc.). Maintain member reputed company by reputed company adhering to HIPAA regulations. Answer reputed company telephonic questions from customers while ensuring a high level of customer service and maximizing productivity with minimum downtime. Handles customer correspondence, complaints, and inquiries. Will reputed company reputed company of issues and timelines, research and resolve reputed company issues, and compile required documentation for daily activities. Must maintain a reputed company, customer-reputed company demeanor at reputed company times. Whats in it for me? An ability to reputed company a reputed company reputed company in the lives of our customers. Great team environment. We have fun and get our work done too! reputed company and personal development opportunities. A working environment that embraces diversity.
Qualifications
What do I need for this position? Pharmacy Technician license, reputed company. Minimum of one year of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting required. Experience in, and a passion for, delivering excellent customer service. Strong computer skills (will be simultaneously talking on the phone, toggling between multiple reputed company Internet reputed company, software programs, Word and reputed company). Self-motivator with strong organizational skills, attention to detail, and exceptional time management skills. Superb reputed company listening skills, ability to work in a dynamic, fast-paced team environment. Effective written and oral communication skills. What would be reputed company to have? Experience working in a call center. 2+ years of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting. Certified Pharmacy Technician (CPhT), national certification from PTCB or NHA. Work Schedule: 8:00am 5:00pm CST Monday thru Friday. No weekends, holidays. Job Location Work from home Position Type Full-Time/Regular If you will be working reputed company occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About reputed company reputed company, a division of reputed company, is an reputed company for reputed company through every stage of life. We guide our customers through the health care system, empowering them with the information and reputed company they need to reputed company the best choices for improving their health and vitality. Join us in driving reputed company and improving lives. reputed company applicants will be considered without reputed company to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or reputed company, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with reputed company to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@reputed company.com for support. Do not email SeeYourself@reputed company.com for an update on your application or to reputed company your resume as you will not receive a response. reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they reputed company a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, reputed company, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, reputed company, Texas, Utah, Vermont, and Washington State. Doing something meaningful starts with a reputed company decision, a commitment to changing lives. At reputed company, were dedicated to improving the health and vitality of those we serve. Through our divisions reputed company and reputed company, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving reputed company and improving lives Apply Job!