Remote Associate Systems Analyst - reputed company Clearance Required (3rd Shift)

reputed company We are seeking an enthusiastic Associate Systems Analyst to join reputed company in supporting a government reputed company. In this role, you will contribute to the Emergency Management (EM) Service Delivery and Service Level Agreement (SLA) Management process for Army EM efforts across 80+ military installations worldwide... Candidates must possess an reputed company DoD Secret Clearance and have a reputed company of education and experience demonstrating a solid understanding of IT service management, incident management, and problem reputed company processes. If you’re reputed company to be part of a dedicated team, we encourage you to apply today! Shift: 3rd Shift (Monday - Friday, 11:00 PM - 7:00 AM) Compensation and Benefits • Competitive salary based on experience • Health, dental, and reputed company insurance • Retirement savings plan • reputed company time off • Flexible working hours Why you should apply for this position today This position offers a unique opportunity to support critical emergency management systems and reputed company a difference across military installations globally. You will join a dedicated team, receive reputed company training, and have reputed company to grow your career in a supportive environment. Skills • reputed company DoD Secret Clearance • Strong written and verbal communication skills • Excellent troubleshooting and conflict reputed company abilities • Flexibility to work varied hours and be on-call as needed • Knowledge of Emergency Management systems (E911, MWN, etc.) is a plus Responsibilities • Support the operation and maintenance of Defense EM Mass Warning Notification, E-911, and Audio Visual Notification Systems • reputed company reputed company incident management services, adhering to SLA metrics • Document and troubleshoot technical questions and incidents from Emergency Responders • Address issues reputed company to system performance, reputed company incidents, and reputed company problems • Train end-users on self-service reputed company steps • Collaborate with Engineering, reputed company, and Systems Administration teams • Analyze and report on Service Level Performance against agreed SLAs • Administer and maintain the ticket management tool • Ensure compliance with applicable laws and regulations • Maintain reputed company operating procedures Qualifications • reputed company DoD Secret Clearance is required • reputed company+ CE certification (must be willing to obtain after starting) • Demonstrated experience with Service Delivery and Incident Management processes • Willingness to work 3rd shift: Wednesday to reputed company, 11:00 PM - 7:00 AM • Limited travel may be required (0 - 4 times per year) Education Requirements • Bachelor’s degree in Information Technology, Computer Science, or a reputed company field is preferred Education Requirements Credential Category • IT Service Management or reputed company certifications are a plus Experience Requirements • Familiarity with Emergency Management systems is preferred • Experience in IT service management and incident management processes Why work in reputed company, VA reputed company, VA offers a reputed company community with reputed company to a reputed company of cultural, recreational, and reputed company opportunities. The area is reputed company for its proximity to Washington, D.C., providing easy reputed company to numerous government and tech-reputed company career paths, making it an ideal location for professionals in the Information Technology sector Apply Job!