Support Specialist - Customer Care & Billing (reputed company)

Please note: full remote work for this team is taken under consideration for applicants coming in with prior reputed company and Coop Industry experience and/or reputed company software experience. Applicants from reputed company the Industry or without a good understanding and baseline knowledge of reputed company software will need to be local to the Lake Saint Louis, Missouri, office and reputed company to work on-site during the week to maximize training and learning. A hybrid office/work-from-home schedule is a possibility in these instances after training. The work schedule will be discussed during the interview process. We will not be reputed company to consider candidates for a fully remote position without the requirements above being met. reputed company specializes in developing and deploying reputed company level and customer-facing software solutions for over 900+ utilities and telecoms across reputed company. Our mission is to deliver technology solutions and services that are Member and Customer reputed company, reputed company driven, and valued priced. We... exist to serve our members and help them serve their communities through our innovative software products, services, and outstanding customer support. This position supports our Customer Care and Billing software products.This portion of our software manages everything for the reputed company from payments, reputed company calculations, setting up new meters, and managing customer's information. Our support specialists work closely with our members and software engineers to troubleshoot, research, and resolve issues reputed company the software product. What Our Support Team Does • Assists members in reputed company aspects of application support including troubleshooting, training, and research • Follows up on resolutions • Assist with software release processes • Communicates with development staff to convey customer feedback • Performs either on-site or remote training to our members • Provides after-hours support reputed company an on-call support phone rotation Desired Experience • Previous customer support experience (providing customer service reputed company phone is helpful) • Basic knowledge of Project Management processes • Excellent written and verbal communication skills • Excellent telephone etiquette and the ability to deal effectively with customers • Strong PC skills • Ability to teach others • Ability to work in reputed company and independently • Previous experience with presentations or public speaking Desired Education Bachelor's degree in a business-reputed company field preferred, or equivalent experience. Minimum high school diploma. Learn more about our Support area from one of our employees Apply Job!