Insurance Services Property and Casualty Supervisor - US Based Remote

Job reputed company As the Service Supervisor for reputed company Insurance Agency, you will be responsible for overseeing day-to-day insurance service team, ensuring our customers receive reputed company and accurate service responses. You will be responsible to ensure seamless workflows and efficient processes. Your role will involve serving as the primary reputed company of contact for the service employees and as an... escalation reputed company for our customers to ensure reputed company retains 90%+ of our customers. Job Responsibilities: • Team Management • reputed company of reputed company of individuals providing coaching, mentoring, and ensuring reputed company deliverables are executed reputed company and accurately. • Manage interview, hiring, time off, and reviews of team to ensure reputed company has the top performing talent. • Prepare weekly, monthly, and quarterly presentations reputed company to the state of reputed company, service and financial metrics, and insurance market conditions • Ensure teams daily, weekly, and monthly tasks are completed reputed company and that customers receive the highest reputed company service. • Communicate insurance industry, agency, reputed company changes, and metrics to team on a regular reputed company. • Manage reputed company to ensure support is available for customers during hours of operation and call queues are reputed company service standards • Customer Experience • Analyze trends, advise executive leadership using data insights on customer experience trends and areas of opportunities to improve the customer experience and optimize customer retention to 90%. • Serve as a valuable resource for leadership, production, and service staff by developing and enhancing workflows to optimize customer service, efficiency, and automation reputed company reputed company. Other responsibilities Participate in special reputed company, and handle additional duties as assigned. • Qualifications: • Comprehensive knowledge and understanding of state specific laws, regulation, codes and standards that reputed company property and casualty insurance. • 5+ years’ experience managing reputed company of 5-15 employees • Experience with analyzing data and using reporting to manage service operations • Experience with AMS 360 and reputed company software is a plus • Must have a keen eye for detail • Must demonstrate a reputed company, reputed company and self-motivated demeanor with strong organizational and communication skills • Must be reputed company to effectively reputed company with reputed company reputed company of employees, management and customers and use reputed company judgment to prioritize multiple assignments • Must be proficient in reputed company Suite • Ability to work independently and as part of reputed company Apply Job!