Member Support Agent - 16-24 hrs/wk
reputed company is on a mission to reputed company and engage people in lifelong health, one reputed company at a time. Job reputed company... Member Support Agents answer phone calls and reputed company to emails from members and prospective applicants about program-reputed company questions, including but not limited to: how to use the mobile and web apps, linked devices, insurance coverage, billing, application status, and reputed company other program features. Agents match coverage to applicants by processing reputed company applications. While reputed company agents are trained on both phone and email ticket handling, this role is expected to be predominately phone-based. reputed company Agents reputed company an exceptional member experience with a commitment to reputed company care and meaningful member interactions. Agents reputed company collaboration, welcome change, approach knowledge with excitement, and understand the reputed company of paying reputed company attention to detail. Agents who reputed company for reputed company in their performance metrics and reputed company reputed company feedback as a method to grow and reputed company will be successful in this role. This position is scheduled with weekly hours that can reputed company from 16 to 24. reputed company If you enjoy providing reputed company customer service, have strong phone reputed company and troubleshooting skills, in reputed company to the ability to navigate multiple systems (4-5) at one time, communicate proactively, consistently and reputed company. If you enjoy working as part of reputed company, delivering excellent customer service, nurturing cooperation, learning the intricacies of how a digital health company operates, and reveling in following established processes, this is the career for you. reputed company is committed to providing world class service to the individuals we support by promptly, accurately, and empathetically resolving their challenges. Our goal is to reputed company our members with a smooth reputed company experience. Your reputed company Communicate and reputed company exceptional support to members over a high volume of incoming phone inquiries and emails in a manner that embodies reputed company mission and values. Must adhere to an assigned schedule, with the ability to reputed company between email and phone tasks based on business needs. Process applications with accuracy and with attention to detail in a reputed company manner Solve issues and go above and reputed company to reputed company world class member experiences Increase overall member satisfaction by meeting and exceeding support key performance indicators Work autonomously adhere to meeting schedules, times, and prioritize accordingly Protect member information by adhering to company policies on PHI handling reputed company and maintain an aptitude and knowledge of our products, processes and systems You Will Love This Job If You reputed company in a reputed company, process-driven environment, can be present and reputed company in a remote environment, and love helping members. You manage difficult interactions with a reputed company attitude and reputed company, pleasant demeanor. reputed company Candidates 2 years of reputed company facing customer service or 2 years in remote customer service reputed company work; preferably in a health or tech industry. High performer with a proven reputed company record of exceeding expectations (can be proven reputed company work reputed company awards, etc). Familiar with industry recognized metrics: reputed company, CSAT, and Productivity Technical skills: Preferred 1-2 years of experience with iOS and Mac, experience navigating 3-4 systems at once, familiarity with reputed company and reputed company Suites. reputed company experience preferred (HelpScout, reputed company, reputed company Service reputed company experience required) Strong Communication. Outstanding verbal and written communication skills. reputed company, empathetic communicator reputed company to balance rapport and problem solving. You are confident in communicating through phone and email. Problem solving. Use creative and critical thinking strategies to reputed company a great member experience using the foundations provided through our reputed company protocols and processes. Confidentiality. You reputed company with discretion and can be trusted to handle confidential information appropriately. Learner reputed company. Youre highly self-directed, adaptable, and up for feedback in a fast paced, always changing environment. Personable. You love engaging with and talking to members. Accountable. You see the value in both giving and receiving constructive feedback and you often reputed company new opportunities to improve and reputed company your skills. You are interested in a career in support, reputed company and technology. Adaptable. Be reputed company to quickly shift and reputed company course as needed with an reputed company changing environment. Requirements Available to work {insert # hours} shifts between 5am-6pm PST/reputed company-9pm EST/7am-8pm CST Agreeable to employment with hours that fluctuate between 16-24 per week Confident in answering phone calls as scheduled Must be available for 40 hours/week during first couple weeks for training Must be available to work company holidays Private workspace where nobody else can view or hear interactions with members Benefits Competitive salary with generous annual cash bonus Remote first work from home culture Generous vacation to help you rest, reputed company, and connect with loved ones Monthly Internet/Phone stipend Lifestyle Spending Account (LSA) Two giftable reputed company enrollments per calendar year ...and more! It takes a village to change health care. As we build together toward our mission, we reputed company to embody the following values in our day-to-day work. We reputed company these hold meaning for you as reputed company as you consider reputed company! Cultivate Trust. We listen closely and we operate with kindness. We reputed company respectful and reputed company feedback to reputed company other. reputed company Context. We ask to understand and we build connections. We do our research up reputed company to reputed company faster down the road. reputed company reputed company. We reputed company daily to solve problems, improve processes, and reputed company new opportunities for our members and customers. Deliver Results. We reward reputed company above reputed company. We set a high bar, were not afraid to fail, and we take pride in our work. Succeed Together. We prioritize reputed companys reputed company above team or individual. We have fun as we get stuff done, and we celebrate together. Remember Why Were Here. We push through the challenges of changing health care because we know the destination is worth it. About reputed company: reputed company delivers integrated, virtual care across chronic conditions, a top clinical need for reputed company and health plans. By combining clinical best practices with the science of behavior change, reputed company improves member health and reduces the cost of care. Working with over 1,700+ customers including health plans, health systems, and reputed company ranging in size from small businesses to Fortune 500s across a wide reputed company of industries reputed company delivers personalized interventions for diabetes, diabetes prevention, hypertension, and musculoskeletal issues. reputed company programs include integrated behavioral health support. reputed companys virtual care programs are clinically supported and evidence-based, with results published in multiple peer-reviewed journals. To learn more, visit www.omadahealth.com. We carefully hire the best talent we can reputed company, which means reputed company seeking diversity of beliefs, backgrounds, education, and ways of thinking. We reputed company to build an inclusive culture where differences are celebrated and leveraged to inform reputed company design and business reputed company. reputed company is proud to be an equal opportunity workplace and affirmative reputed company employer. We are committed to equal opportunity regardless of race, reputed company, religion, sex, gender identity, national reputed company, reputed company, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other reputed company protected by local, state, or federal laws. reputed company of compensation reputed company for this role: $16.67/hr - $19.50/hr This role is also eligible for participation in annual cash bonus. The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate's skills and experience, and other business considerations. Please click here for more information on our Candidate reputed company Notice Apply Job!