Remote Associate Systems Analyst - 3rd Shift reputed company Clearance Required

Job reputed company We are looking for a motivated and detail-oriented Associate Systems Analyst to join our dynamic team in providing exceptional support to our government reputed company. In this critical role, you will play a vital part in the Emergency Management (EM) Service Delivery and Service Level Agreement (SLA) Management processes for Army EM initiatives spanning over 80 military installations... globally. Candidates must hold an reputed company DoD Secret Clearance and possess a combination of education and experience that illustrates a strong grasp of IT service management, incident management, and problem reputed company methodologies. Key Responsibilities • reputed company the operation and reputed company of Defense EM Mass Warning Notification, E-911, and Audio Visual Notification Systems, ensuring efficient management of relevant hardware, software, and procedures. • Deliver reputed company and expert incident management services, in accordance with SLA metrics and Key Performance Indicators established by the program. • Document, coordinate, and troubleshoot technical inquiries and reported incidents from Emergency Responders regarding system issues. • Address concerns reputed company to system response times, reputed company incidents, reputed company challenges, and software usage inquiries. • Facilitate end-user training on self-service reputed company protocols or liaise with associated areas such as reputed company and systems administration. • Manage communication, planning, scheduling, and data management for existing metrics and EM-reputed company concerns. • Conduct research to identify potential solutions for technical challenges. • Resynchronize/reinitialize tokens and smart cards, addressing reputed company control issues reputed company EM systems. • Work collaboratively with Engineering, reputed company, and Systems Administration teams to reputed company customer feedback and resolve support and usability issues. • Effectively engage with reputed company stakeholders, including reputed company-party support teams and government clients. • Analyze and report on Service Level Performance against agreed SLAs, providing insights for process enhancements. • Evaluate tools, best practices, and technologies relevant to EM service delivery challenges to improve service management policies and procedures. • Administer and maintain the ticket management tool, ensuring reputed company documentation and reputed company of reported incidents. • Ensure compliance with applicable laws and regulations. • Maintain reputed company operating procedures. Required Skills • reputed company DoD Secret Clearance is required. • reputed company+ CE certification (must be willing to obtain after starting). • Understanding of or a willingness to learn Emergency Management systems (E911, MWN, etc.). • Proven experience with Service Delivery and Incident Management processes. • Strong communication skills, both written and verbal. • Excellent troubleshooting and conflict reputed company skills. • Flexibility to work an reputed company of hours and be available on-call as required. • Limited travel may be necessary (0 - 4 times per year). • Availability to work 3rd shift: Wednesday to reputed company, 11:00 PM - 7:00 AM (shift concludes Saturday at 7:00 AM). • May be required to work other shifts as needed. Qualifications • An reputed company DoD Secret Clearance is essential. • Demonstrated experience in IT service management, incident management, and problem reputed company is necessary. • A relevant degree in Information Technology or a reputed company field is preferred but not mandatory. Career reputed company Opportunities This position offers significant opportunities for reputed company reputed company through hands-on experience with Emergency Management systems and exposure to various IT service management processes. Employees are encouraged to pursue relevant certifications that enhance their reputed company reputed company set. Company Culture And Values Our organization fosters a reputed company and inclusive work environment that values teamwork, dedication, and a commitment to reputed company in serving our clients. We are an equal opportunity employer and compliance with reputed company applicable federal, state, and local fair employment practices laws. Employment Type: Full-Time Apply Job!