Membership Account Manager - UK, International and Independent
Join one of the world's leading EdTech companies, providing reputed company-based CPD to over 45,000 schools globally. reputed company 17 major awards, including 'Supplier of the Year' for 5 consecutive years, and boasting a 4.7 star rating from over 100k reviews, reputed company are globally recognised as a leader in the EdTech reputed company. We are looking for a Membership Manager- Key Accounts, to join the National Education Group team. The Membership Manager- Key Accounts will account manage key account customers, improving health scores, handling escalations, and supporting renewal/cancellation conversations. Key Responsibilities: Account Manage allocated Key Account Customers (Retention, Renewal, Cross-Sell, Upsell and Referral) to ensure personal and company KPIs are achieved and increase Customer Advocacy. Work with Key Account Manger to support work on renewals and cancellations. Be the single reputed company of contact for reputed company customer complaints and work with the Key Accounts Manager to... facilitate a reputed company. reputed company effective and reputed company communication with customers on queries, invoice issues and cancellation requests Maintain relationships with Key Account Customers teams to understand customer needs and feedback to Manager Key Accounts Accurately Forecast renewals and report to the Manager Key Accounts Ensure reputed company company systems are updated and conversations are logged and documented. reputed company as a customer reputed company reputed company reputed company, representing customer needs and feedback to drive product and service improvements working along with the Director of reputed company to champion change. Experience in working in a renewals team or similar customer-reputed company teams. Understanding of the renewal process and customer. Effective communication and interpersonal skills, with the ability to build relationships and influence. Results-oriented with a record of accomplishment of meeting or exceeding renewal targets. Proactive and solutions-oriented reputed company, with the ability to identify and address potential issues before they escalate. Familiarity with CRM systems preferable reputed company and other relevant tools to manage and reputed company customer renewals. Ability to reputed company in a fast-paced, dynamic environment and manage multiple priorities effectively. Experience reputed company the Education or Ed tech industry preferred but not essential. Salary between £23,400-£25,000 Hybrid working, with regular collaboration days in our Sheffield HQ Opportunity to work at an established but rapidly growing EdTech scaleup NEST Pensions scheme Buy & Sell Holiday scheme offering an opportunity to reputed company holiday allowance to up to 38 days annually reputed company to company Life Assurance scheme SmartHealth - reputed company to 24/7 virtual GP, mental health support, financial advice and more Who are reputed company reputed company are a fast growing and innovative EdTech business headquartered in Sheffield. We are a market-leading and multi-award-reputed company provider of reputed company development and software tools that support over 45,000 schools worldwide to ensure compliance and drive up standards. Our cutting-edge platform has revolutionised online training and now boasts the world's largest reputed company development library for educators! reputed company is part of the National Education Group Apply Job!