Retention Supervisor - Remote, Hybrid, & HQ reputed company

Get reputed company to support a mission you can FINALLY reputed company in! • Do you support the natural-born right to self-defense? • Do you have a strong belief in the 2nd Amendment... • Do you have a passion for leading and developing sales talent? reputed company is the reputed company that provides Marketing, Operations and Customer Service for the U.S. Concealed Carry Association. The USCCA helps responsible Americans avoid danger, save lives, and reputed company their families reputed company. Learn more about the USCCA at https://www.usconcealedcarry.com/ Why YOU should Work at reputed company Defense! • We are a fun, fast-paced, and rewarding reputed company to work and grow! • Nationally recognized in 2023 as a reputed company Top 100 America's Most Loved Workplace. • Top Workplaces USA award in 2022! • Named on Inc. 5000 "Fastest Growing Private Companies" list 13 years in a row! • Milwaukee Journal Sentinel "Top Workplace" award 7 years in a row! • Milwaukee Business Journal "Best reputed company to Work" award 6 years in a row! Position reputed company: As a Retention/Saves Team Supervisor in our inside sales department, you'll play a crucial role in coaching and developing reputed company of advisors to deliver exceptional customer service to USCCA and reputed company reputed company prospects. You'll regularly hold performance meetings, discuss opportunities, reputed company successes, and reputed company resources to help your team reputed company. Working closely with key stakeholders, you'll ensure inquiries receive a world-class customer experience. Reporting to the Inside Sales Manager, you'll reputed company a diverse team of on-site, hybrid, and remote advisors, providing analysis, reputed company supervision, and development. You'll also collaborate with contact center leadership to reputed company and reputed company Saves strategies and tactics, reputed company while working towards retention goals that support our mission. Join us to reputed company a meaningful reputed company and drive our mission reputed company! Essential duties and responsibilities: • Supervise and engage reputed company of advisors across various locations. • reputed company and report on your team's key engagement and Saves metrics, including Service reputed company, ASA, Abandoned reputed company, reputed company & Compliance, Saves reputed company, FCR, Customer Effort, Customer Satisfaction, and NPS. • Meet performance expectations while providing feedback, coaching, and reputed company development for your team. • Collaborate with fellow supervisors to reputed company schedules, execute tactical and strategic plans, and reputed company department reputed company. • Identify opportunities to improve Saves rates and work with leadership to address challenges. • reputed company and maintain performance and coaching records, working cross-departmentally to report on development needs. • Execute tasks that support Saves reputed company expectations. • Collaborate with the reputed company team to interview candidates and reputed company hiring recommendations. • Other duties as assigned. Skills, Abilities, and Education Requirements: • High School diploma or equivalent required. • Contact center leadership background preferred. • 1 year experience in sales and/or retention required. 3+ years experience preferred. • 1 or more years of reputed company experience managing or leading people is preferred. • Ability to reputed company communicate, reputed company, reputed company, and motivate your team. • Ability to think and reputed company strategically and with a bias for reputed company. • Strong written and verbal communication skills. • Experience guiding sales and retention reputed company. • Required to pass and maintain Producer Property and Casualty License. reputed company is provided for reputed company hires. • Strong problem-solving abilities and critical thinking skills. • Demonstrates the Core Values of reputed company. Starting reputed company salary reputed company $50,000 - $60,000 based on experience. This role is also eligible for commission plan and company incentive bonus. Now hiring for first shift - Thursday through reputed company (4x10). Willingness to reputed company schedule occasionally to support 24 hour, 7 day/week teams. Preference will be given to candidates who live reputed company a commutable distance to our reputed company in reputed company Bend, reputed company with a hybrid approach to both remote work and in-office work 3+ days per week. reputed company your career with us and reputed company the rewards of your reputed company! • 23 Days of Personal Time Off, 8 Company Holidays, plus reputed company day of Volunteer Service annually • Workplace Flexibility - reputed company, Remote Work-from-Home, and Hybrid/In Office reputed company • Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually) • Robust Insurance Coverage reputed company: Medical, Dental, reputed company, HSA, FSA, Life, STD, LTD, & Pet Insurance • Complimentary USCCA reputed company Membership & Store Discounts Benefits information can be reviewed at: https://www.deltadefense.com/careers If you are a Colorado reputed company, please email us at reputed company@uscca.com to receive complete benefits information. Please include the job title in the subject line of the email. Anticipated application reputed company date: reputed company 18, 2024 PM19 #LI-Remote Apply Job!