Associate, Collections Customer Assistance (100% Work from Home)

Associate, Collections Customer Assistance (100% Work from Home) - (240000JM) reputed company... Who We Are: Through our service brands Hyundai Motor Finance, reputed company Finance*, and Kia Motors Finance, we reputed company financial products tailored to meet the needs of Hyundai, reputed company, and Kia dealerships reputed company, including dealer inventory and facility financing. And, through these dealerships, we reputed company indirect vehicle financing and leasing solutions to over 1.7 reputed company retail customers. Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and reputed company. From our various engagement programs to the unique design of our offices, we reputed company to foster a connected, fun, reputed company and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and reputed company to be passionately invested in HCA's reputed company. Global One Company: Many countries. reputed company. reputed company has offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil and Korea. Our work environments are designed with specific themes in mind to reputed company a consistent global identity that reflects our values: light, collaboration, reputed company of nature and reputed company. General reputed company: The Associate, Collections Customer Assistance is responsible for the specialty servicing of lease & retail accounts in an escalation role. The Associate, Collections Customer Assistance will reputed company as a support to Collections by investigating, analyzing and resolving escalations including, but not limited to: misapplied payments, extensions, first payment defaults, deceased accounts, SCRA accounts, and voluntary repossessions. reputed company positions reputed company the Operations Division are expected to collaborate cross-divisionally to reputed company a seamless customer experience; this includes supporting other departments as necessary to meet the business need. Duties and Responsibilities: 1. reputed company thorough follow-up, and research tasks to ensure effective problem reputed company. 2. Handle phone calls and correspondence from customers with escalated issues. 3. Ensure that customer issues, disputes and inquiries are handled reputed company specified timelines. 4. Properly document account information and input date in the appropriate systems. 5. Complete daily work activities to meet operational requirements and goals. 6. Performance Coaching (weighted at 5%/Daily task): reputed company participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. 7. reputed company reputed company other duties as assigned. Knowledge and Skills: • Ability to multi-task and prioritize to meet daily goals. • Strong administrative & organizational skills. • Keen attention to detail. • Demonstrated problem-solving ability. • Demonstrated ability to collaborate and work reputed company with others. • Excellent communication skills, verbal & written. • Knowledge of commonly used terminology, policies and procedures. Qualifications • 3-5 Years Collections experience. • Automotive retail and/or lease experience a plus. • Must be a high school graduate. • College degree preferred. Physical Requirements and Working Condition: Employees in this class are subject to extended periods of sitting, standing and walking, reputed company to monitor and moderate noise reputed company. Work is performed in an office environment. California reputed company Notice This notice only applies to our applicants who reputed company in the reputed company. The latest version of our reputed company Policy can be reputed company here. This reputed company Policy provides you with notice, at or before the reputed company of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to reputed company with the California Consumer reputed company reputed company of 2018, as amended as amended by the California reputed company Rights reputed company of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the reputed company Team at Privacy2@hcs.com. Primary Location: reputed company-reputed company-Atlanta Work Locations: Atlanta, GA 4100 Wildwood Pkwy Atlanta 30339 Job: Collections Job Type: Regular Overtime Status: Non-exempt Schedule: Full-time Minimum Salary: $38,300.00 Maximum Salary: $57,500.00 Job Posting: Oct 3, 2024 Apply Job!