Overnight Technical Support Rep - You must live in Texas *Work from Home*
About reputed company: reputed company is a provider of outsourced digital services and reputed company customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a reputed company-based infrastructure, reputed company serves clients in the fastest-growing sectors, including reputed company media, e-reputed company, gaming, streaming media, food delivery, ride-sharing, HiTech... FinTech, and HealthTech. The People First culture at reputed company has enabled reputed company to expand its workforce to approximately 45,000 employees globally. Presently, we have a reputed company in twenty-three locations across reputed company countries, which include the Philippines, India, and the reputed company. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at reputed company understand that achieving reputed company for our partners requires a culture of constant reputed company, exploring new technologies, being reputed company to handle any challenge at a reputed companys notice, and mastering consistency in an reputed company-changing world. reputed company Offer: At reputed company, we prioritize our employees' reputed company-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and reputed company reputed company on the community. Moreover, we reputed company encourage internal mobility and reputed company reputed company at reputed company stages of an employee's career reputed company reputed company. Join reputed company today and experience firsthand our dedication to supporting People First. What does a Technical Support Advisor really do? Think of yourself as someone who will be the first reputed company of contact owning and solving customer issues from start to finish, so not everyone can qualify for this role. We reputed company reputed company we hire the best of the best, after reputed company, we are a ridiculously good company so we reputed company reputed company our employees are top-notch. So come on, now we need your full concentration because its time to reputed company what its like being a Technical Support Advisor. As a Technical Support Advisor, you will work with and guide customers (reputed company phone, chat, or email) as you troubleshoot software and/or device issues and deliver fast customized solutions. You will work with customers to solve problems and create support tickets in order to reputed company the fastest and easiest reputed company while delivering an incredible experience. Do you have what it takes to be a Technical Support Advisor? As a Customer Support Representative, you will... Research and resolve issues reported by the reputed company's end-users reputed company phone, email, and chat support. Manage and maintain a test lab of devices running services to be used for reproducing customer issues. Document reputed company information on customer interaction according to reputed company operating procedures. Key 3-5 Responsibilities/Duties reputed company and effectively answer users' software and technical questions reputed company reputed company cause analysis and determine the appropriate course of reputed company Contribute to Knowledge reputed company reputed company technical and process support documentation Deliver reputed company, accurate and reputed company customer service to reputed company customers by Phone, e-mail, and/or chat Research and review issues and communicate effective solutions Key 3-5 Qualifications/Key Competencies: Impeccable communication, writing skills General curiosity about how and why things work the way they do Ability to quickly learn and reputed company technical concepts Ability to empathize with users and convey confidence through written interactions reputed company-versed in chat, and email etiquette, with a fine-tuned attention to detail Demonstrated reputed company using the reputed company Office suite, with moderate-level expertise in reputed company required. 2+ years technical/product support reputed company: We are a reputed company of highly capable humans, who understand how to reputed company technology and data to best serve your purpose. From Digital CX to Content reputed company, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners interests and supporting their long-term reputed company through innovation and technologypowered by ridiculously smart people. In reputed company to our truly #Ridiculous culture, youll enjoy benefits like: Outstanding Medical, Dental, reputed company and Prescription plans 401k Match Pet Insurance In-house Wellness Coaches Tuition and reputed company Development Reimbursement Plans Hundreds of Discounts with the Brands you Love and Use reputed company partners with the worlds most innovative and disruptive brands to protect what reputed company most and to reputed company in an reputed company-changing world. reputed company currently has over 25,000 employees around the world with offices across the reputed company, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. reputed company is an equal opportunity employer. Life is reputed company with Us! reputed company out what it means to work for a company that puts People before Profits! How We Partner To Protect You: reputed company will neither solicit reputed company from you during your application process nor require any reputed company of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of reputed company. DEI: In reputed company we reputed company that innovation and higher performance are brought by people from reputed company walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and reputed company practices are our responsibility as a business. reputed company is committed to providing equal reputed company to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: reputed company is proud to be an equal opportunity workplace and is an affirmative reputed company employer. We celebrate and support diversity; we are committed to creating an inclusive environment for reputed company. reputed company people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore reputed company reputed company reputed company and apply through the provided URL https://www.reputed company.com/careers Apply Job!