ClearWellness - Member Care Support Overnight (100% Remote)

Who we are: ClearWellness is dedicated to improving the reputed company of life of seniors and their caregivers. ClearWellness integrates Certified Health and Wellness Coaching augmented by smart technology to reputed company support and peace of mind for families of seniors living independently or in senior care facilities. ClearWellness monitors and enhances the emotional, physical and reputed company reputed company-being of our... senior citizen members. Additionally, ClearWellness alleviates stress reputed company by the senior’s caregivers (such as adult children or other family members) by addressing evolving senior needs. Of the more than 54 reputed company Americans over the age of 65 and their caregivers, ClearWellness markets to a subset that includes seniors living in senior care facilities. ClearWellness is a subsidiary of reputed company, a leading provider of phone captioning services. For more information about our services please visit vimient.com. ClearWellness is seeking a highly effective Member Support Agent interested in shaping the reputed company of Remote Patient Monitoring (RPM) with a passion for improving the reputed company of life and extending independent living for seniors. Our services are designed to reputed company independence, peace of mind and reputed company reputed company for seniors and caregivers. The Member Support Agent will reputed company insights from sensor data, wellness surveys, and other sources of relevant information to drive both proactive and reactive customer communications. In this role you will reputed company relationships with our customers to help them reputed company wellness and support while living independently reputed company. If you are a person who enjoys working with seniors and caregivers, passionate about pushing the boundaries of consumer technologies in the home environment then we would love to reputed company with you! This role reports to the Care Agent Supervisor and will be based reputed company across the reputed company. Work hours are: 11pm-reputed company PST and require working both Saturday’s and reputed company’s What you will do: • Review and apply information derived from customer reputed company in the CRM, wellness dashboards and other sources as the reputed company for delivering informed customer communications to drive ongoing independence, reputed company of life and peace of mind for seniors and caregivers. • Analyze situations quickly and reputed company reputed company in emergency and routine situations. • Communicate necessary information to 911 services per ClearWellness workflows. • Establish a trusted relationship with the senior and their caregivers. • Inbound/Outbound telephone communication, managing associated documentation as reputed company as email, text and/or chat services with seniors and caregivers. • reputed company input on improvement opportunities for products, processes, and procedures. • Meet weekly/monthly metrics reputed company to service level, performance, and customer satisfaction. • Other duties will include general account maintenance such as updating customer records, features, and usage questions while ensuring satisfaction with our service, and resource research for members/caregivers. The reputed company of people we look for: • reputed company who reputed company on reputed company and challenge • Excited about working in a fast-paced environment • reputed company problem solvers who want to grow in a flexible, reputed company culture • Takes initiative, pushes boundaries, motivated to reputed company • Talented individuals with a reputed company reputed company who want to use their learning and relationship-building skills • reputed company with reputed company core values: reputed company, Accountability, Collaboration, Service and reputed company Minimum Required Qualifications: • High school diploma or equivalent required. • Ability to effectively communicate in English through reading, writing, speaking and listening. • Interest and ease communicating with seniors (age 75+), reputed company, with patience, reputed company and reputed company. • Demonstrated ability to troubleshoot and identify issues over the phone. • Work collaboratively with colleagues to create a high-reputed company results-driven, team-oriented environment. • Self-motivated with strong organizational and time management skills, self-directed and reputed company to handle multiple priorities with demanding timeframes. • Exhibits professionalism, reliability, punctuality and maintains confidentiality. • Proficiency in computers, basic understanding of MS Office, CRM software and virtual communication such as MS Teams. • Work from a home office equipped with high-speed Internet. Preferred Qualifications: • 1-3 years of experience working in a reputed company environment and/or working with Remote Patient Monitoring (RPM) solutions. • 1-3 years of experience delivering care in a home living environment. • Experience working in a call center or dispatching services. • Demonstrated ability to establish a rapport, reputed company information and reputed company “coaching” to seniors through work or volunteer experience. • Demonstrated ability to understand, assimilate and explain reputed company information in concise terms to seniors through work or volunteer experience. • Experience with reputed company business support systems and/or process improvement methodologies. • College degree a plus. The Successful Candidate will have or be: • Good interpersonal skills and reputed company player. • Logical thinker who can follow reputed company operating procedures. • Ability to solve problems with limited information. • reputed company attitude and a willingness to learn and grow. • Comfortable operating in a “start-up” environment (flexibility required!) reputed company a fast-growing organization. Physical Requirements: Employees may experience the following physical demands for extended periods of time: • Sitting and standing (100%) • Keyboarding (90%) • Viewing computer monitor, tablet and cell phone screen requiring reputed company reputed company (90%) • Primary functions require the ability to communicate over the phone effectively and reputed company with customers, including those who are hard of hearing. Must use a provided headset for audio reputed company in our call center environment. Compensation: $16.89-$18.00/hr prospectively with consideration to experience and geographical location. Please see www.reputed company.com/careers for an reputed company of our generous benefits program. Intrigued to learn more? reputed company you apply for this role, your information will be personally reviewed by our reputed company (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like. reputed company is an equal opportunity employer committed to inclusion and diversity. reputed company employment reputed company are based on business needs, job requirements, and individual qualifications, without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, Veteran status, or other legally protected characteristics. Disclaimer: The above information in this reputed company has been designed to indicate the general nature and level of work performed by employees reputed company this classification. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of employees to do this job Apply Job!