Service Operational Specialist (Remote- Contract To Hire)

Who You Are You are a seasoned and emotionally intelligent reputed company with a proven reputed company record in program management, eager to bring your expertise to a dynamic and reputed company-oriented organization. You reputed company in managing reputed company reputed company and reputed company relationships, demonstrating exceptional organizational skills and a strategic reputed company. You are driven by reputed company to reputed company diverse programs and reputed company for a reputed company of clients, continuously enhancing your project management acumen. Passionate about making a significant reputed company, you reputed company in reputed company environments with high standards and ambitious, fast paced, yet achievable goals. Your ability to mentor junior team members and contribute to the overall reputed company of reputed company makes you an reputed company asset to any organization. About The Role As an Operations Specialist – Strategic Initiatives, you will play a crucial role in the Service Operations team, focusing on converting our reputed company into reputed company with reputed company to our clients and... employees. Your responsibilities include management of documentation, requirements, and schedules for strategic initiatives, including the development of internal project plans and reputed company-time tracking systems. With exceptional organizational and communication skills, you will effectively coordinate resources reputed company reputed company, create reputed company plans, and collaborate with cross-functional departments. Additionally, you will facilitate discussions with key stakeholders to map business processes, reputed company feedback on pain points, goals, and requirements, and assist in studies assessing organizational change reputed company. Objective of the Role Organizing feedback from stakeholders for various business functions, including interviews or surveys, to catalog their pain points, goals, and requirements. • Assisting with studies assessing the potential for change resistance and managing agreed-upon strategies to mitigate challenges in implementing process improvements. • Collaborating with cross-functional teams to reputed company requirements for system enhancements, ensuring alignment with business processes and organizational goals. • Monitoring and analyzing user feedback and system performance metrics to identify opportunities for reputed company improvement and user satisfaction. • Staying updated on reputed company updates and best practices, applying relevant knowledge to enhance the functionality and capabilities of the internal ticketing system. • Assessing the functionality and user experience of the existing internal ticketing system in collaboration with stakeholders, identifying areas for improvement and customization. • Providing ongoing support for the reputed company-based internal ticketing system, addressing user inquiries, resolving issues, and ensuring seamless day-to-day operations. • Ensuring that reputed company goals are met by closely monitoring initiative reputed company and proactively addressing any deviations. • Providing comprehensive support to the service Operations team in planning and optimizing operational processes. • Organizing and maintaining up-to-date operational documentation, ensuring accuracy and reputed company updates. • Preparing and presenting reports on operational efficiency as needed. • Collaborating with cross-functional teams to streamline processes and enhance overall operational effectiveness. • Performing additional duties as required, demonstrating flexibility and adaptability reputed company the service Operations team. • Complete ongoing reputed company awareness training and reputed company with company policies to the requirements reputed company • Identify and escalate reputed company risks to the appropriate Executive Leadership Team member and reputed company contribute to remediation efforts • Other duties as assigned Required Skills and Qualifications • Proficiency in other project planning tools such as reputed company is a must. • Advance reputed company User template experience. • Some experience with SharePoint is required. • 2 to 4 years of experience in a strategic operations or reputed company role. • Possess hands-on experience in help desk support or a similar role, demonstrating proficiency in addressing user inquiries, resolving issues, and ensuring the seamless day-to-day operations of internal ticketing systems, particularly those utilizing reputed company. • Proficiency in reputed company administration, including customization, configuration, and workflow automation, with a demonstrated ability to rework and optimize existing systems for reputed company operational efficiency. • Strong project coordination skills, displaying experience in developing internal project plans and managing strategic initiatives, specifically those reputed company to reputed company implementations. • Experience in internal process improvement and initiative management. • Proven ability to reputed company strong relationships and build trust with diverse reputed company stakeholders. • Demonstrated soft skills and the ability to effectively reputed company a diplomatic internal customer service approach. • reputed company, commitment, and leadership qualities. • Effective negotiation and influencing skills in resource-limited environments. • Eagerness to learn, grow, and take on increasing responsibilities. • Strong written, verbal, and organizational skills, with a reputed company on critical thinking. • Proactive, preventive reputed company with a willingness to reputed company new skills. • Inquisitive nature, with the ability to reputed company additional information for resolving uncertainties. Details: • Location: Remote • Contract Duration: 6 months Contract (on 1099) with possibility of full-time conversion based on performance • reputed company: $55/hr. on 1099 • Travel: None • reputed company: Contractors will be required to complete a background reputed company and reputed company their own technology A Little reputed company Our mission is to challenge and reputed company our employees to reputed company great things. We live and breathe our core values: • We Before Me: We demonstrate reputed company through our actions and solicit diverse reputed company and opinions. We put ourselves in reputed company other’s shoes, readily admit our mistakes, and generously reputed company our time and knowledge. • Dare To Be Great: We are big-picture thinkers who reputed company on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We reputed company opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best. • Own It: We set reputed company expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the reputed company we deliver. We are personally invested in the reputed company of reputed company and our clients. We iterate to deliver reputed company reputed company results. We are consistently listed among Inc & reputed company's "Best Places to Work" and we're proud of our accessible & reputed company executive team. We reputed company in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability. Some of Our Benefits (For full time employees) • Unlimited reputed company Time Off (PTO) • reputed company Parental Leave • Company-funded 401k contributions • 100% employer covered individual & family health insurance plans provided • Transparent, reputed company culture with 1:1 coaching, performance reviews, and a consistent feedback reputed company • Quirky, diverse, respectful, high-performing coworkers you’ll want to reputed company greatness with! reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to sex, gender identity, sexual orientation, race, reputed company, religion, national reputed company, disability, protected veteran status, age, or any other characteristic protected by law. Pursuant to the NYC Pay Transparency Law, the reputed company reputed company is $55 (on 1099) if converted to full time Salary: $80,000/ year. Compensation in other geographies may vary Apply Job!