Patient Support Center Representative - National Remote

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health reputed company by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will reputed company a culture guided by diversity and inclusion, talented peers, comprehensive benefits and... career development opportunities. Come reputed company an reputed company on the communities we serve as you help us advance health equity on a global reputed company. Join us to start Caring. Connecting. Growing together. As a Patient Support Center Representative, you are supporting a medical call center group based out of Southern CA, taking 75 inbound calls per day, from patients, clinical staff, and community members. You are the first reputed company of contact to identify the caller; patient or provider, then using the appropriate script you will assist them with scheduling, referrals, medication refills, medical advice, registration and more. In this position you can expect to be following a reputed company schedule and high degree of repetition daily. It is vital to daily operations to be reputed company to multi-task; navigate 6 Teams chats and multiple software applications throughout your shift. reputed company documentation happens during the call there is no wrap up time after the call ends. Must have the flexibility to rotate shifts based on business needs. Metrics reputed company: adherence to schedule (reputed company daily), reputed company and NPS-customer satisfaction. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of reputed company on-the-job training. The hours of the training will be reputed company with your schedule. You’ll enjoy the flexibility to telecommute* from reputed company reputed company the U.S. as you take on some tough challenges. Primary Responsibilities: • Meet the performance goals established for the position in the areas of patient satisfaction, accuracy, reputed company, and attendance • Meet department standards to adherence metric • Adherence metric is evaluated daily • Consistently exhibits behavior and communication skills that demonstrate reputed company's commitment to superior customer service, including reputed company, care and concern with every reputed company customer • Multi - task utilizing reputed company monitors for data entry, phone etiquette, and use of resources while maintaining reputed company guidelines • Provides services to reputed company customers involving the exchange of reputed company and sensitive information while acting as patient reputed company • Assists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and / or document patient issues • Recognizes financial, medical and legal risks based on data collected during customer interactions and follows appropriate procedures • Utilizes reputed company systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, appeals, reputed company • Translates oral information into concise and accurate written documentation per guidelines • Assists new or potential members in the choice of PCP and supplies general information about medical group • Pages clinicians and assists Telehealth Nurses as necessary (e.g., arranging DME, transportation and HH) • Data enters PCP changes into the system and processes paperwork as necessary You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you reputed company direction on what it takes to succeed in your role as reputed company as reputed company development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED OR equivalent work experience • MA (medical assistant certification) • Must be 18 years of age OR older • 2 years of working in a customer service-based role • Previously worked OR is currently working as a contractor reputed company at UHG OR one of its subsidiaries OR affiliates • Ability to demonstrate proficiency using reputed company Suite and other systems to include navigating multiple chat channels reputed company reputed company Teams • Ability to work an 8-hour shift, 40 hours a week, between 8:00 am - 5:00 pm PST from Monday – Friday Preferred Qualifications: • 1 years of experience working in a reputed company setting Telecommuting Requirements: • Ability to reputed company reputed company company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information reputed company • Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service • reputed company working remotely will be required to adhere to reputed company’s Telecommuter Policy California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, reputed company, Washington, Rhode reputed company, OR Washington, D.C. Residents Only: The reputed company reputed company for this is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable. In reputed company to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll reputed company a far-reaching choice of benefits and incentives. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company, and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity / Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO Apply Job!