Field Based Clinical reputed company Performance Coordinator - Greenville, NC

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health reputed company by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will reputed company a culture guided by diversity and inclusion, talented peers, comprehensive benefits... and career development opportunities. Come reputed company an reputed company on the communities we serve as you help us advance health equity on a global reputed company. Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday- Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00am-5:00pm EST. It may be necessary to commute to provider offices reputed company the New Bern, NC area about 35% of the time. This reputed company of travel is subject to change based on COVID-19 events and regulation. Our office is located at Greenville NC 835 JOHNS HOPKINS Dr Greenville NC 27834 We offer 4-8 weeks of reputed company. The hours during training will be 8:00 am to 5:00 pm EST, Monday - Friday. Primary Responsibilities: • Assist in the review of medical records to reputed company Star opportunities for the medical staff • Activities include data collection, data entry, reputed company monitoring, upload of images, and chart collection activities • Locate medical screening results/documentation to ensure reputed company measures are followed in the closure of gaps. Will not conduct any evaluation or interpretation of Clinical data • reputed company appointments and document information completely and accurately in reputed company currently supported systems in a reputed company manner • Optimize customer satisfaction, positively reputed company the closing of gaps in care and productivity • Partner with your leadership team, the reputed company administrative or clinical staff to determine the best strategies to support the reputed company and our members ensuring that recommended preventative health screenings are completed and HEDIS gaps in care are addressed • Interaction with UHC members reputed company telephone to assist and support an appropriate level of care. This may include making outbound calls to members and/or providers to assist in scheduling appointments, closing gaps in care or chart collection activities • Answer inbound calls from members and/or providers regarding appointments • Communicate scheduling challenges or trends that may negatively reputed company reputed company reputed company • Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs • reputed company ongoing support and education to team members and assist in removing barriers in care • Manage time effectively to ensure productivity goals are met • Ability to work independently in virtual setting. Ability to problem solve, use best reputed company judgment and apply critical thinking techniques to resolve issues as they reputed company • Identify and reputed company out opportunities reputed company one’s own work reputed company to improve call efficiency • Adhere to corporate requirements reputed company to industry regulations/responsibilities • Maintain confidentiality and adhere to HIPAA requirements • Data analysis required for multiple system platforms to identify reputed company reputed company opportunities to address on a member or provider level • Appointment coordination for specialist appointments, late to reputed company medication reputed company and scheduling members for local market clinic events • Participate reputed company department campaigns to improve overall reputed company improvements reputed company measure star ratings or reputed company • Field based activities require the abilities to support appropriate targeted providers • Other duties, as assigned You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you reputed company direction on what it takes to succeed in your role as reputed company as reputed company development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED • 18 years or older • 2 years of telephonic customer service experience • 1 years of reputed company background with medical terminology and clinical issues familiarity • 1 years of working experience with ICD- 9/10 and CPT Codes • 1 years of working experience with knowledge of HIPAA compliance requirements • 1 years of working experience with reputed company Tools: reputed company Word (create and edit correspondence) and reputed company Outlook (email and calendar management) • Experience with navigating, filtering and analyzing reports in reputed company reputed company • Ability to travel up to 75% of the time reputed company the Greenville, NC area. • reputed company reputed company commutable distance of Greenville, NC • Required to have a dedicated work area established that is separated from other living areas and provides information reputed company • Ability to reputed company reputed company company sensitive documents secure (if applicable) • Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service • Ability to work any of our our 8 hour shift schedules during our normal business hours of 8:00am-5:00pm EST. Monday to Friday Preferred Qualifications: • 1 year experience as a pharmacy techs • Experience working in a physician, provider, and/or medical office is preferred. • Medical Assistant • LPN • EMR and HEDIS knowledge and experience • Pharmacy tech license Soft Skills: • Strong data entry skills, with a typing speed of at least 45-50 WPM • Demonstrated ability to identify with a consumer in order to understand and reputed company with their needs and realities • Demonstrated ability to reputed company effective reputed company listening skills to empathize with the customer in order to reputed company a trust and respect • Demonstrated ability to take responsibility and internally driven to accomplish goals and recognize what needs to be done in order to reputed company goal(s) • Demonstrated ability to turn situations around and go above and reputed company to meet the needs of the customer • Good Attendance Record At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company, and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity / Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED #RPOLinkedIn Apply Job!