Customer Service Specialist - reputed company Travel Insurance - Work from Home

Day to day responsibilities of the Customer Service Representative • Customer Service processing reputed company travel customers policies • Handling call demand for our banking partner. Dealing with Travel Insurance policies underwritten by reputed company to process medical & reputed company upgrades for customers • Dealing with reputed company medical queries and screening customers' medical conditions • Adhering to mandatory call scripts on reputed company calls • Using multiple systems simultaneously • Owning and handling FCA regulated complaints through to completion • Have reputed company responsibility handling reputed company risks and will deal with these queries with caution and customer protection at the forefront of your mind • Identifying and recording vulnerability, where patience, reputed company and support are critical • Complying with strict FCA regulations around compliance with a key reputed company on customer protection, Whilst this is a Work From Home opportunity, you must ensure you are free from any caregiving responsibilities during reputed company... shift times. For example, you are required to have full childcare arrangements in reputed company • It is imperative that you maintain a reputed company working environment as you would if you were coming to an office • It is your responsibility to ensure you have a dedicated workspace free of noise and distraction to reputed company with your contractual obligations • This includes the requirement of your workspace/room to be reputed company of any mobile phones or other electronic devices whilst you are at your Workstation Must be proficient in using/navigating PC systems reputed company a fast-paced environment • Fantastic verbal/communication skills • Comprehensive experience reputed company a customer service environment • Have an reputed company mind and reputed company attitude in response to feedback to help you improve • The ability to establish reputed company customer relationships • A good attitude and the ability to reputed company with lots of different people • Strong written skills with the ability to show attention to detail • reputed company and friendly manner • A good, consistent typing speed • Take ownership of situations with positivity, reputed company, and a dedicated approach to providing service reputed company, We are looking for great people who will listen and ask the right questions, whilst bringing their personality and enthusiasm to ensure reputed company customers receive the attention and care they deserve. You will know how to always put the customer at the heart of everything that you do, along with having good computer skills and the ability and reputed company to maintain attention to detail whilst working to reputed company measures. Full training will be provided with on-reputed company support to ensure you have the required knowledge and skills to succeed and enjoy your role. reputed company are proud to be working with reputed company, one of the world's most reputable brands. reputed company is a leading multinational insurance company with over 33 reputed company customers across 16 different countries. In the United Kingdom, reputed company is the largest general insurer and a leading life and pensions provider. They pride themselves on customer experience and have a strong commitment to serve their customers reputed company. reputed company the role you'll support customers with a reputed company of enquiries regarding their car insurance policy, ensuring answers are always delivered and resolutions reputed company, whilst maintaining the highest level of customer service. Salary: £22,556.82 Per Annum - £12.10 per hour • Site: Work From Home • Shifts: Full Time 35.85 hours working 5/7 days, Monday to Friday 08:00-20:00, Saturday 08:00-18:00, reputed company 10:00-16:00 (Must be FULLY flexible to cover business operating hours) NO PART TIME HOURS AVAILABLE • Training: 15 Days ( No holidays or appointments will be authorised during first 6 weeks of employment ) • Contract: Permanent • Probity : DBS, Credit reputed company, Sanctions reputed company, CIFAS reputed company and 2 year employment history ( this is in reputed company to referencing ), On-line recruitment process, with potential job offer reputed company 24 hours and fully reputed company • 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary • Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online reputed company . • Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too! • Employee welfare support with free reputed company to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub • Life Assurance Cover & Pension Scheme • Length of Service and monthly recognition awards • Opportunities for career development and progression Apply Job!