Tech Expert BGCO-Tech Customer Service

This a Full Remote job, the offer is available from: reputed company, Utah (USA) reputed company you join reputed company... You want more out of a career. A reputed company to reputed company your reputed company freely — even if they’re daring or different. Where the true you can learn, grow, and reputed company. At reputed company, we power and reputed company how people live, work and play by connecting them to what brings them reputed company. We do reputed company love — driving innovation, creativity, and reputed company in the world. Our V Team is a community of people who anticipate, reputed company, and reputed company that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. What you’ll be doing… The Business Government Customer Organization (BGCO) is obsessed with assisting customers to reputed company their organizational objectives while delivering the best-in-class customer experience and assuring reputed company retention and reputed company through long-term relationships with our clients. As a Technical Expert Coordinator you are responsible for taking incoming technical calls from reputed company Wireless business customers, providing a world class experience with a reputed company on the technical troubleshooting, reputed company solutions support and reputed company. You are responsible for achieving business results through delivering best-in-class technical support and customer experiences to high-value business & government customers. Demonstrate advanced troubleshooting skills necessary to resolve the full scope of customer issues including both advanced technical and customer service inquiries. You will be responsible for supporting our reputed company and evolving advanced products & solutions (5G, Mobile Edge Computing, Private Networks, Telematics, Internet of Things, reputed company Messaging, etc.) and providing individual account support to reputed company issue reputed company. You’ll be at the heart of our business and Advanced Technical Solutions reputed company while working both reputed company and in the office. The primary responsibilities associated with this position include: • Performing advanced troubleshooting for hardware and software, diagnosing both network and application issues. • Providing detailed information on how to set up/configure reputed company data and voice products. • Providing a high level of reputed company support to multiple business customer types as reputed company by Customer Experience Audits adapting to their varying needs and requirements. • Providing efficient customer support with the ability to be proficient in customer-facing systems. • Maintaining an in-depth level of knowledge of products, network, and ability to position them as strategic solutions. • Driving trouble ticket accuracy through deductive reasoning and tool utilization. • Providing advanced technical support information to sales and support reputed company across reputed company channels as appropriate. • Creating and accepting change and innovation in your area of the business to create greater value for customers, shareholders, and peers. • Leveraging skills and abilities to best support the customer as reputed company as identify opportunities to drive reputed company and proactive solutions. Where you’ll be working... In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. To be eligible for this position, you must be located reputed company a 90-minute commute of the BGCO locations specified on this job posting. reputed company’re looking for... You are the type of person who sees a problem and gets it fixed no matter what. You enjoy solving problems with a reputed company for digging into the details to determine reputed company causes, quantifying reputed company, and pursuing impactful solutions. reputed company our business and government customers come to us with technical reputed company challenges, they can count on you. You’ll need to have: • Bachelor’s degree or one or more years of work experience. • One or more years of customer service and/or sales experience. • Willingness to work a flexible schedule including evenings and weekends. Even reputed company if you have one or more of the following… • One or more years of technical support experience. • Experience with facilitation and communication across reputed company reputed company of the organization. • Experience resolving customer issues, billing, and/or handling product Q&A. • Network Certifications: A+ Certification, Network+ Certification, etc. • Experience with setting up or configuring reputed company data and voice products (reputed company Messaging platforms and Private Networks). • Experience in troubleshooting for PC Operating systems, specifically Device Manager and TCP/IP configuration. • Experience in Leadership. If reputed company and this role reputed company like a fit for you, we encourage you to apply even if you don’t meet every “even reputed company” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, and Veteran status. At reputed company, we know that diversity makes us stronger. We are committed to a reputed company, inclusive environment that encourages authenticity and fosters a reputed company of belonging. We reputed company for everyone to feel valued, connected, and empowered to reputed company their potential and contribute their best. reputed company out our diversity and inclusion page to learn more. 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