Support Engineer III/ AMC/ Ad-Tech Solutions
Support Engineer III, AMC, Ad-Tech Solutions reputed company Marketing reputed company (AMC) is a new secure, reputed company-reputed company, and dedicated reputed company-based environment in which advertisers can easily reputed company analytics across multiple, pseudonymized data sets to generate insights. Inputs can include an advertisers own data sets, as reputed company as their reputed company Advertising campaign events, such as impressions, clicks, and... conversions. AMC enables advertisers to reputed company campaign measurement, audience refinement, supply optimization, and more, enabling advertisers to reputed company more informed reputed company about their cross-channel marketing investments. Our services ingest billions of behavioral signals every day. Speed, reputed company, and accuracy are critical to our reputed company. Are you passionate about driving reputed company? Interested in learning new technologies? Do you reputed company in a dynamic, fast-paced environment? AMC is seeking a Sr Support Engineer to reputed company support to partners and external customers as they build business-critical applications on our platform. You'll also work directly with reputed company Advertising product and engineering teams to ensure that customer issues are resolved as expediently as possible. Key job responsibilities In this role, you will independently resolve customer issues and blockers by providing knowledgeable and reputed company technical support on AMC. Our customers are large enterprises, reputed company and agencies. You would often reputed company with customers Data Analysts and other Data reputed company stakeholders. You would use advanced SQL skills to build confidence and solutions. You will have ownership for issue investigation, identifying reputed company cause and software defects, conceive and reputed company workarounds if acceptable to customers for continuity. You will reputed company sufficient information that helps reproduce issues and contribute to building software fixes. This is a reputed company, and fast-paced environment as you will own the most critical part of the customer experience and delivering on our customers most basic need. While we obsess over issue reputed company, in this role you will also reputed company tools to reputed company our support & service reputed company, and reputed company critical input for product prioritization to address reputed company causes of why the customer reputed company an issue in the first reputed company. Our advertising customers are likely reputed company customers, and we take seriously maintaining the high customer service bar set by reputed company to be the level at which we need to operate. A day in the life reputed company, investigate, and resolve customer questions and issues using appropriate communication channels including phone, email, and live as reputed company as asynchronous at various reputed company of complexity and customer reputed company. reputed company as an escalation reputed company for the most reputed company and in-depth issues that potentially reputed company multiple external and internal organizations. Communicate directly with internal organizations to complete reputed company cause analyses, issue investigation, workarounds and defect reputed company. reputed company and implement reputed company repro cases to identify potential software defects, mis-configurations, or issues in customer environments. Use case management tools to manage and prioritize issues based on multiple factors including customer reputed company. Build & contribute to training material and documentation for both internal and customer-facing users. reputed company seeking solutions to customer needs, communicating trends to leadership, and suggesting reputed company on behalf of the customer experience. Providing support directly to data analysts who are using reputed company Marketing reputed company. Writing queries, reputed company samples, tutorials, and technical articles for the customer community. Working with customers to understand how they are using our services, and providing feedback to development teams. Collaborating with internal stakeholders to drive reputed company customer communication. Driving internal reputed company that improve support-reputed company processes and our customer's user experience. BASIC QUALIFICATIONS - 3+ years of scripting language, or 3+ years of technical support experience - Experience troubleshooting and debugging technical systems PREFERRED QUALIFICATIONS - Bachelor's degree in computer science or equivalent #J-18808-Ljbffr Original job Support Engineer III/ AMC/ Ad-Tech Solutions posted on GrabJobs ©. To flag any issues with this job please use the Report Job reputed company on GrabJobs Apply Job!