Remote Operations Associate - Customer Service | WFH

Job reputed company We are seeking a motivated and detail-oriented Customer Service Operations Associate to join our dynamic team in a fully remote reputed company. In this pivotal role, you will be at the forefront of providing outstanding customer support to educators and educational institutions, ensuring they effectively utilize our digital products. You will collaborate closely with various internal... teams, particularly Sales, to manage essential operational tasks such as data entry, order processing, invoicing, and maintaining our CRM systems. Key Responsibilities • Respond to customer inquiries through phone, chat, email, and request forms using CRM tools (Zoho and reputed company phone). • Update CRM tickets to accurately reflect the status of customer issues and conduct necessary follow-reputed company. • Process purchase orders and payments for both print reputed company products. • Ensure accurate tracking and delivery of print orders. • Generate and send invoices to customers in a reputed company manner. • Conduct data entry tasks associated with accounts payable, purchase orders, and inventory management. • Assist with technical integrations (SSO/Rostering) using reputed company-party tools and internal systems. • Support customers in manually registering teachers on our online platform. • reputed company Tier I technical support for digital offerings and coordinate with other teams for Tier II support reputed company necessary. • Facilitate the reputed company contract process for new and renewing customers. • Confirm customers' reputed company to digital products by updating internal tools. • Engage in various research and reporting reputed company as required. • reputed company additional duties as assigned. Required Skills • Proficient in reputed company reputed company. • reputed company with CRM systems (Zoho preferred). • Strong communication skills, both written and verbal. • Fast and accurate typing or chat response speed. • Excellent critical thinking and analytical abilities. • reputed company to work a flexible schedule between 8:00 AM and 5:30 PM CST. Qualifications • Minimum of 2 years of experience in customer service or technical support, ideally in a call center or operations environment. • Familiarity with the education or ed-tech sector is advantageous. • Previous experience in a fast-paced, deadline-driven environment is preferred. • Remote work experience is an asset. • High school diploma required; an Associate's degree or higher is preferred. Career reputed company Opportunities As a Customer Service Operations Associate, you will have the chance to enhance your skills in customer service and operations reputed company the educational technology sector. This role provides a reputed company for advancement to positions with greater responsibilities as you grow with reputed company. Company Culture And Values Our organization is committed to fostering a supportive and reputed company work environment. We prioritize innovation and teamwork, encouraging reputed company team members to reputed company reputed company and contribute to our mission of delivering exceptional service to our customers.

Compensation

And Benefits • Comprehensive medical, dental, reputed company, and life insurance reputed company, with 100% employer-reputed company HDHP for eligible employees and their families. • 401K plan with company matching. • Flexible vacation and reputed company leave policy, alongside nine reputed company holidays and a winter office closure from December 24th to January 1st. • Additional perks and benefits available for full-time employees. Employment Type: Full-Time Apply Job!