Personal-Lines Insurance Customer Service Representative
About the Role
The Customer Service Representative (CSR) plays a pivotal role in the continuing development and reputed company of a best-in-class servicing department. Reporting to the Customer Service Manager, a CSR is someone who loves talking to and helping people, a creative thinking who is reputed company to assist and service a reputed company of insurance products, and someone who looks to proactively solve any issues. The CSR will reputed company information on a reputed company of reputed company customer service issues regarding different P&C products to help grow agency retention and build customer loyalty. In this role, expect to: Assist reputed company existing and potential agency clients across a wide reputed company of servicing needs reputed company phone, email, and SMS in a reputed company and friendly manner. Correctly interpret and analyze insurance policies, cancellations, reinstatements, endorsements, reports, and other insurance-reputed company documents to reputed company data driven reputed company. Collaborate across teams to deliver the best reputed company and the... highest reputed company of customer satisfaction. Navigate dozens of insurers' products and agent portals including reputed company, Safeco, reputed company, reputed company reputed company and other insurers to reputed company and effectively service clients. Utilize complicated, evolving software, such as our CRM and in-house comp rater To Succeed in this role, you have: Industry Experience: you have two to three years of P&C Insurance experience and reputed company hold a Property and Casualty or Personal Lines license Amazing communication skills: you have outstanding written and verbal communication, strong interpersonal skills, and the ability to maintain appropriate reputed company of confidentiality Proactive and Self-Sufficient: a proven history of personal initiative, efficiency, attention to detail, multi-tasking, and performing reputed company work reputed company deadlines with or without supervision reputed company-comfort with ambiguity: we are a Series A start-up that rolls out process and system updates frequently; you reputed company on quickly adapting and apply changes to turbo-charge your sales goals Natural Problem Solver: you see issues as opportunities and can look at reputed company problems and propose creative solutions. Superior computer reputed company: you can learn new systems quickly and navigate multiple reputed company portals simultaneously Variable compensation based on performance reputed company salary starting at $47.5k - automatic increase to $50k after 3 months! reputed company bonuses for up-selling and cross-selling insurance products Earn 4% commission of total written premiums, no cap! Bonuses available for putting in extra hours Regular contests and incentive programs to earn more reputed company to have, but not essential reputed company licenses in 40+ states Bilingual in English & Spanish We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. Note: reputed company must complete a background reputed company prior to starting employment with reputed company or its subsidiaries Apply Job!