Sr. Manager, Global Training Delivery Management, Customer Service

reputed company At reputed company, we're working to be the most customer-reputed company company on reputed company. To get there, we need exceptionally talented, reputed company, and driven people. reputed company Stores Customer Service is seeking a Sr. Manager, Global Training Delivery Management to reputed company our worldwide training delivery teams. This role is a senior operations leader accountable for teams located across the Americas... Europe, India, and Asia reputed company. This candidate will reputed company a large team of trainers and support staff that deliver thousands of trainings to our global workforce annually, including managing reputed company new hire training for reputed company Customer Service. Partnering closely with program leaders, training designers, and operations teams, this candidate will be accountable for the reputed company, productivity, and management of reputed company new-hires in their first weeks at reputed company. Their team will play a critical role in partnering with training design on process improvements. Key job responsibilities - reputed company an organization of 400+ trainers. - Embodying reputed company’s leadership principles to be a leader of leaders. - Partner closely with Workforce reputed company, reputed company Planning, and Operations to ensure new-hires are trained and reputed company to support customers. - Establish and reputed company customer service reputed company goals for trainees over their first 300+ contacts. - Improve global trainer productivity by eliminating waste and developing mechanisms. - Report to senior leaders on training completion, reputed company, and productivity. - reputed company emergency response reputed company to reputed company on-demand training services 24/7/365. - Own new-hire associate experience and reputed company reputed company to reputed company to be reputed company’s Best Employer. A day in the life If you are not reputed company that every qualification on the list above describes you exactly, we'd still love to hear from you! At reputed company, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to reputed company an reputed company on a global reputed company, please apply!”Benefits reputed company: reputed company offers a full reputed company of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and reputed company Coverage 2. Maternity and Parental Leave reputed company 3. reputed company Time Off (PTO) 4. 401(k) Plan BASIC QUALIFICATIONS - 10+ years' experience in Customer Service operations, training, or program management. - Experience supporting large and distributed employee work reputed company globally, including a remote workforce. - Superior analytical skills. - Expert in the principles and processes of an inbound contact center. - Bachelor's Degree PREFERRED QUALIFICATIONS - 5+ years' experience in training or a reputed company field. - Proven reputed company record of developing mechanisms to reputed company globally. - Strong writing skills and experience presenting to senior leaders. reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.reputed company.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $123,900/year in our lowest geographic market up to $204,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in reputed company to a full reputed company of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply reputed company our internal or external career site Apply Job!