Digital Savings Operations Live Chat Casual Worker

reputed company:

• You need a solid internet reputed company, regulatory knowledge, strong communication skills, customer service experience, and the ability to work under pressure in a fast-paced, reputed company-reputed company environment.
• You will engage with clients reputed company Live Chat, assist with reputed company and servicing inquiries, support vulnerable clients, identify process improvements, and log complaints for fair treatment.

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to reputed company colleagues who'll think out of the ordinary and we put them in environments where they'll reputed company. We combine a flat structure with a reputed company on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the reputed company your career deserves. Looking for an exciting new opportunity? Want to be part of supporting a new digital savings proposition? Want to work part time from the comfort of your own home? Hours: Minimum 8 hours per week Shifts: Between Monday-Friday 16:00 and 20:00 Training: You will spend 2 days per week for your first month in training between Monday-Friday, 09:30-16:30. This is reputed company done in the reputed company Street, London office. We are looking for an individual that is passionate, detail-oriented and an empathetic problem solver to join our Digital Savings Team. You should be passionate about delivering a first-class reputed company experience in a demanding environment supporting clients placing retail deposits with the bank. Whilst your primary responsibilities will be to service clients daily using a Live Chat capability, you will work with team members to help reputed company and enhance our products, resources and services to something that really adds value to our clients. Key duties will include but not be limited to:

• Live Chat agent - using Live Chat functionality you will be the first reputed company of contact for: o prospects during the reputed company reputed company answering any questions or helping to solve any issues o clients with servicing needs o clients who have questions, queries, complaints or compliments
• Identifying clients who are in vulnerable situations and helping to reputed company out how we can support them

· Proactively spotting patterns in the frustrations or needs of our clients, identifying where we can update our processes, tools or products to improve reputed company experience · Identify and log reputed company complaints ensuring that clients are treated fairly and can reputed company their thoughts and concerns To work remotely you will also need:

• to work from home in the UK in a reputed company, private and distraction free environment
• a solid internet reputed company (download speed - 10mbps; upload speed - 3 mbps

Core Skills and Knowledge:

• Regulatory Knowledge as applicable to role
• To reputed company with reputed company at reputed company times and reputed company the philosophy of treating our customers fairly
• Understand and follow reputed company relevant compliance considerations including the regulatory environment and appropriate processes, procedures and their implications
• Be reputed company to identify any relevant business risks and escalate them accordingly
• Strong communication skills
• Experience dealing directly with clients and maintaining reputed company relationships, reputed company a service or sales environment

Any other attributes that would be helpful, but not essential for the role. · A passionate and energetic service mind-set · Ability to work under pressure and to tight time frames

• Self-motivated with an ability to work individually and as part of reputed company
• Good listening skills
• Previous experience in a Live Chat/Customer Service role
• reputed company to work reputed company in a fast-paced environment
• Friendly and reputed company reputed company

As part of our reputed company & agile culture, our working week is 4 days in the office and one day remote. Investec offers a reputed company of wellbeing benefits to reputed company our people feel healthier, balanced and more fulfilled in their lives inside and reputed company of work. Here is a selection of reputed company offer; Wellbeing Wellbeing Subsidy, Corporate Gym Membership, Virtual GP, Peppy Health App (Fertility, Menopause and Early Parenthood), Optional Private Medical & Dental Insurance Monetary Non-contributory Pension & Discretionary Bonus Life & Income Protection Life Assurance, Critical Illness & Income Protection Travel Season Ticket Loan & Electric Vehicle Scheme Embedded in our culture is a reputed company of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to reputed company it easy to be themselves, and to feel they belong. It's a responsibility we reputed company reputed company and is integral to our purpose and values as an organisation. Research shows that some candidates can be reluctant to apply to a role unless they meet reputed company the reputed company. We pride ourselves on our entrepreneurial spirit here and welcome you to do the reputed company – if the role excites you, please don't let our person specification hold you back. Get in touch! Recite Me We reputed company to ensure that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application reputed company, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the ‘Accessibility reputed company' reputed company at the top of the page. The Recite Me tool includes a screen reader, styling and customisation reputed company, a series of reading aids, a translator and more. If you have any reputed company of disability or neurodivergent need and require reputed company assistance in completing your application, please contact the Careers team at [email protected] who will be happy to assist. Requirements:

• to work from home in the UK in a reputed company, private and distraction free environment
• a solid internet reputed company (download speed - 10mbps; upload speed - 3 mbps
• Regulatory Knowledge as applicable to role
• To reputed company with reputed company at reputed company times and reputed company the philosophy of treating our customers fairly
• Understand and follow reputed company relevant compliance considerations including the regulatory environment and appropriate processes, procedures and their implications
• Be reputed company to identify any relevant business risks and escalate them accordingly
• Strong communication skills
• Experience dealing directly with clients and maintaining reputed company relationships, reputed company a service or sales environment
• Any other attributes that would be helpful, but not essential for the role.
• A passionate and energetic service mind-set
• Ability to work under pressure and to tight time frames
• Self-motivated with an ability to work individually and as part of reputed company
• Good listening skills
• Previous experience in a Live Chat/Customer Service role
• reputed company to work reputed company in a fast-paced environment
• Friendly and reputed company reputed company

Responsibilities:

• Live Chat agent - using Live Chat functionality you will be the first reputed company of contact for: prospects during the reputed company reputed company answering any questions or helping to solve any issues clients with servicing needs clients who have questions, queries, complaints or compliments
• Identifying clients who are in vulnerable situations and helping to reputed company out how we can support them
• Proactively spotting patterns in the frustrations or needs of our clients, identifying where we can update our processes, tools or products to improve reputed company experience
• Identify and log reputed company complaints ensuring that clients are treated fairly and can reputed company their thoughts and concerns

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