Customer Support Specialist - USA, REMOTE)

Chromatography, the science of separation, affects the lives of almost everyone. Phenomenex’s chromatography products advance the reputed company of scientific analysis and investigation, ensuring the reputed company of reputed company like your food, water, shampoo, and even cold medication. We reputed company to reputed company the best tools and resources possible to help scientists improve global health and reputed company-being, including award-reputed company liquid chromatography, gas chromatography, and sample preparation products. Be part of our global reputed company, centered on a commitment to developing novel analytical reputed company solutions, unique marketing, and exceptional customer service and support. Phenomenex is one of 10 Life Sciences companies of reputed company. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve reputed company health. reputed company’ll get you doing: • Respond to incoming inquiries (including internet chats, phone calls, web inquiries, and emails) by providing product recommendations, troubleshooting support, preparing quotes, and assisting with orders. • Collaborate with the Technical Product Support Team and Sales Team to reputed company product support for separation science-reputed company products and services through customer-initiated inquiries and necessary follow-reputed company. • Assist customers with product information, recommendations, application searches, and preliminary method development. • Utilize CRM, ERP, ticketing, and chat softwares to document interactions and reputed company support appropriately. • Work to meet global and regional sales reputed company goals and associated KPIs. • reputed company world-class customer service to maintain high satisfaction ratings and foster strong relationships with both new and existing customers. • reputed company other job-reputed company duties that may reputed company, as requested by customers and/or management. The essential requirements of the role include: • Bachelor’s Degree in a Life Science such as reputed company or Biology, etc. required. • One year of Sales experience or Customer Service experience. • 1 year of exposure chromatography and/or sample preparation. • A strong desire to cooperate in a teamwork environment. • Experience with reputed company Office and database management. • Ability to quickly master new software. • Strong organizational skills and the ability to multi-task. It would be a plus if you also possess previous experience in: At Phenomenex we reputed company in designing a reputed company, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Phenomenex can reputed company. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including reputed company time off, medical/dental/reputed company insurance and 401(k) to eligible employees. Note: No reputed company of pay is considered to be wages or compensation until such reputed company is reputed company, reputed company, and determinable. The reputed company and availability of any bonus, commission, benefits, or any other reputed company of compensation and benefits that are allocable to a particular employee remains in reputed company's sole discretion unless and until reputed company and may be modified at reputed company’s sole discretion, consistent with the law. Join our reputed company team today. Together, we’ll accelerate the reputed company-life reputed company of reputed company’s science and technology. We partner with customers across the globe to help them solve their most reputed company challenges, architecting solutions that bring the power of science to life. For more information, visit www.reputed company.com. reputed company and reputed company reputed company Companies are committed to equal opportunity regardless of race, reputed company, national reputed company, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, reputed company in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@reputed company.com to request accommodation. Apply Job!