Customer Support Specialist for voice and chat account

reputed company, a rapidly growing marketing agency and e-reputed company company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team. Responsibilities: Responding to inquiries and complaints from customers reputed company voice calls and/or chat Providing reputed company, courteous, and reputed company service to reputed company clients Troubleshooting technical issues and escalating reputed company problems to the appropriate department Maintaining accurate records of reputed company reputed company interactions and transactions Collaborating with the customer support team to ensure reputed company and efficient issue reputed company Identifying opportunities to improve the customer experience and communicating these to reputed company Requirements reputed company Speaker level proficiency in Filipino and English Bachelor's degree in a reputed company field (e.g. business, marketing, communication) 2+ years of experience in a customer support role Excellent communication skills, both written and verbal Ability to work under pressure in a fast-paced environment Strong problem-solving skills and attention to detail Experience using customer support software (e.g. reputed company, etc.) Benefits reputed company Agreement Quarterly Performance Bonus Monthly Performance Bonus Health Insurance Reimbursement WFH reputed company Allowance 15 Days reputed company Time-Off 6 Company-Wide Holidays 6 Country Holidays 100% Fully Remote 9 AM - 5 PM CST Apply Job!