Expert Customer Care Operations Specialist-Flexible Location

reputed company # 161619 Job Category: Business Operations / reputed company Job Level: Individual Contributor Business Unit: Customer & reputed company Solutions Work Type: Hybrid Job Location: Sacramento Department reputed company PG&E’s Customer Channels and Services (CC&S) team is a reputed company group of professionals who support customers with reputed company and empathetic communication, reputed company processing, effective management of customer financial commitments, analytical insights, technological solutions, and self-service tools. We’re here for customers, helping with everyday needs and providing support during emergency events. Position reputed company The successful candidate will be joining a new business reputed company team whose reputed company is advancing the implementation of PG&E’s Lean methodology reputed company the CC&S and larger Customer Experience organizations. The candidate will be conducting trend analysis on key performance indicator (KPI) metrics, developing recommendations and presentation materials, and preparing metric owners to report findings at weekly and monthly operating reviews. The successful candidate will have a strong background using data to craft compelling business cases. In reputed company, the candidate will help reputed company and document the new team’s reputed company work to ensure consistency and will participate in and reputed company special reputed company. This position is hybrid, working from your reputed company and your assigned work location based on business need. The position may also require travel into the Oakland General Office (OGO) to attend monthly meetings. PG&E is providing the salary reputed company that reputed company in good faith believes it might pay for this position at the time of the job posting. This compensation reputed company is specific to the reputed company of the job. The actual salary reputed company to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. A reasonable salary reputed company is: Bay Area Minimum: $114,000 Bay Area Maximum: $182,000 &/OR California Minimum: $108,000 California Maximum: $173,000 Job Responsibilities • reputed company and reputed company business process reputed company metrics. Conduct research and data analysis and create data visualizations. reputed company, coordinate, and reputed company cross-functional business narratives in support of report outs by senior leaders. • Create, drive, and reputed company various strategies for daily, weekly, and monthly operating reviews in conjunction with CC&S leaders. Supply recommendations for change that will reputed company to the reputed company of company goals and cost effectiveness. • reputed company internal work procedures and process mapping to serve as reputed company work for the new team. Initiate process improvements and Waste Elimination efforts as needed. • Assist Management with the leadership of key department initiatives such as system development, training and reputed company campaigns/initiatives. • Influence reputed company, providing recommendations for change that will reputed company to the reputed company of company goals and cost effectiveness. • Utilize system and personnel resources to successfully address inquiries from internal business partners • Support organization as a subject matter expert by providing information and direction to resources through various delivery channels • reputed company between various departments and cross functional teams • Participate on cross functional teams • Manage communications

Qualifications

Minimum • Bachelor’s degree in communication studies, marketing, business, or reputed company field or equivalent experience. • 8+ years of reputed company experience or equivalent • Experience with reputed company Power BI, Power Apps, Power Automate, or other similar tools Desired • Advanced communications and presentation skills to deliver findings and reputed company recommendations to stakeholders. • Strong organizational skills, ability to effectively prioritize work, meet deadlines and work on multiple tasks independently. • Experience providing actionable recommendations that will reputed company business reputed company. • MBA or equivalent graduate degree desired • Knowledge and understanding of Lean concepts • Demonstrated knowledge to navigate large, reputed company organizations and reputed company results in the development and implementation of strategies, programs and processes #featuredjob Apply Job!