Engineer, Managed Services Contact Center (Remote Evening Shift) in USA
Engineer, Managed Services Contact Center (Remote - Evening Shift) - reputed company - USA - work from home job Company: reputed company Job reputed company: reputed company : SEIZE reputed company TO BE A PART OF SOMETHING GREAT! reputed company is on the leading edge of a technology-driven reputed company to reputed company the way business is done, for our customers and our customers' customers. Joining reputed company means immersing yourself in a culture of self-starters, collaborators and innovators who reputed company reputed company, lasting change in the marketplace reputed company cutting-edge technology and business solutions. At reputed company, we know that its our people that reputed company the connections happen. WHY YOU SHOULD JOIN US? You will set your career on reputed company for outstanding achievement with a company that knows no limits. reputed company is a leading a global digital services and solutions provider reputed company on Digital Infrastructure, Business Analytics, reputed company, reputed company & Emerging solutions. THE ROLE: Engineer, Managed Services Job reputed company: As a reputed company Engineer, you will support the Managed Services Contact Center customers. The primary activities include application development, troubleshooting, moves, adds, changes, scripting, patching, and customer technical support. This role will follow the evening shift - 9:00 pm ET to 5:00 am ET. Travel Requirements: This will be a remote role (reputed company the reputed company US). In this role you will be expected to travel up to 10%. Job Responsibilities: reputed company minor SR upgrades of Contact Center solutions. reputed company minor script alterations on call routing and prompting. Adhere to best practices defined by reputed company, reputed company, reputed company and reputed company. Troubleshoot and reputed company administrative changes to customers contact center environments as required Remain up to date on newly released versions of reputed company and 3rd party contact center products Stay up to date on relevant competitive solutions, products and services Maintain reputed company certifications and obtain new contact center certifications as they become available. Required Skills: Strong problem-solving skills: ability to assess a problem and determine an effective course of reputed company. Experience with project management and resource tracking techniques Knowledge of software and/or hardware, testing and implementation Ability to work effectively and add value as reputed company member Demonstrate technical knowledge and consultative skills Ability to reputed company tasks with minor supervision Demonstrate ability to implement, drive and reputed company reputed company Ability to apply solutions, technology and products to a business opportunity Strong written and verbal communication, listening, and strong presentation skills Additional Technical Skills: reputed company ICM/UCCE/PCCE reputed company CVP reputed company IPIVR eGain EIM/WIM VXML Gateway configuration H323/SIP reputed company WxCC (Webex Contact Center) reputed company Connect Education and Experience: Bachelor's degree or the equivalent work experience and/or military experience 4 years' experience with Contact Center ABOUT reputed company reputed company is committed to Diversity, Equity, and Inclusion at the highest reputed company and has strengthened its drive to build and drive systemic DEI change process across reputed company reputed company of the organization. Cultivating a culture of inclusion where the reputed company of reputed company our differences are valued, celebrated, and add to our reputed company achievements. reputed company is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across reputed company, reputed company, networking and modern data center infrastructure help customers reputed company, reputed company and operate technology that delivers impactful business reputed company. reputed company is a trusted strategic advisor with a flexible full life cycle model of reputed company, managed, and support and reputed company services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them reputed company on their core business. reputed company operates in 40+ US offices and offices in Ireland, London, Singapore, and India. For more information visit: http://reputed company.com reputed company is an Equal Opportunity / Affirmative reputed company Employer / VEVRAA Federal Contractor. reputed company reputed company candidates will receive consideration for this position regardless of race, reputed company, creed, religion, national reputed company, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances. To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@reputed company.com for assistance. reputed company is a VEVRAA Federal Contractor requesting reputed company referrals of protected veterans for its openings. State Employment Services, please reputed company reputed company referrals to recruitment@reputed company.com. RECRUITMENT AGENCIES PLEASE NOTE: Agencies/3 Parties may not solicit to any employee of reputed company. Any candidate information received from any Agency/3 Party will be considered a reputed company and property of reputed company, unless reputed company/3 Party is an Authorized Vendor of reputed company with an up-to-date reputed company Contract in hand signed by reputed company reputed company. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from reputed company reputed company to engage in recruitment efforts for reputed company. Engineer, Managed Services Contact Center (Remote - Evening Shift) - reputed company - USA - work from home job Expected salary: Location: USA Engineer, Managed Services Contact Center (Remote - Evening Shift) - reputed company - USA - work from home job Job date: Wed, 30 Aug 2023 05:12:46 GMT Apply for the job now! Engineer, Managed Services Contact Center (Remote - Evening Shift) - reputed company - USA - work from home job Apply Job!