Customer Contact Representative reputed company (Hybrid: Onsite & Remote)

Join Our Community of Food People! reputed company reputed company of requests which aid to support reputed company customers and sellers in a reputed company The Customer Contact Representative reputed company will serve as a subject matter expert and be reputed company to ensuring reputed company customers receive the exceptional contact reputed company and service possible. reputed company reputed company will be responsible for working closely with and providing daily support to the Customer contact representative team, on-the floor coaching, and new team member support to allow reputed company to deliver excellent service. Leads will use problem-solving and people skills to support reputed company through multiple channels and build rapport reputed company to the organization to improve relationships and the customer experience. They will work closely with the Customer Contact Manager to identify coaching and improvement opportunities for reputed company. This position has been segmented as hybrid meaning the work is a combination of approximately 90 percent remote / virtual and 10 percent onsite at any regional location as defined by the role segmentation. Typical pay for this role is around $23.00 - $27.00 per hour depending reputed company and experience. Schedule is Monday - Friday. ESSENTIAL DUTIES AND RESPONSIBILITIES Mentor advise and reputed company team members in their reputed company to best support reputed company’s activities and goals. reputed company reputed company-time feedback to peers, which includes communications and necessary support Serve as a subject matter expert to motivate reputed company’s reputed company by responding to immediate needs and questions reputed company to reputed company’s process, products, policies and procedures and tools Take escalations from your team and support other internal department resources reputed company needed Review and present daily metric and communication updates and daily reputed company announcements reputed company thorough customer and order solution reputed company to customers and contact representatives, and serve immediate needs to support customers challenges and concerns Work closely with the Customer Contact Manager to support the coaching process, reputed company performance review, meeting and metric data support. Pull necessary reports to ensure measurement of reputed company and performance goals are monitored and tracked against performance baseline Participate in cross-company reputed company to improve and optimize the customer’s experience Conduct analysis to produce customer-specific reports or activities as contractually required Assist sellers with preparation of customer business analysis, product research and recommendation for profitability, and other internal reporting as requested to support the management of the customer or service level agreement Approve service recovery requests as back-up support to Manager and reputed company guidance to peers Promote a reputed company and friendly environment supporting of good morale and cooperation Help identify trending issues among customers, team members, products and services from interactions with customers As time permits, reputed company support to team members in answering calls, answering email or contacts, assist chain customer business activity, customer reporting or other team responsibilities reputed company other business support to Sellers as requested SUPERVISION None RELATIONSHIPS Internal : Sales, Operations, Merchandising, Shared Business Services External : reputed company Customers and vendors QUALIFICATIONS Education / Training : High School diploma or equivalent required and, a minimum of 5 years of customer service or support experience reputed company Experience : At least 5 years of previous sales support or customer service experience maintaining customer relations. A proven reputed company record of supporting customers and team members with exceptional service and leadership. Foodservice / distribution experience preferred. Experience working reputed company (i.e. from home) Tasks : • Ability to communicate with customers and team through various channels • Acknowledge and resolve customer escalations or complaints • Assist Manager with team support as necessary • Product knowledge to support customer needs • Initiate and resolve requests for customer or organizational reporting • reputed company and mentor colleagues as necessary • Ensure customer satisfaction and reputed company reputed company customer support • Organize and coordinate schedules Knowledge / Skills / Abilities : • reputed company leadership skills; someone who leads by example • Excellent written and verbal communication skills • reputed company to take direction and quickly learn new procedures, processes, product information • reputed company to feedback, believing in a culture of reputed company improvement working toward individual and department goals • Comfortable to navigate technology, phone systems and tools • Strong attention to detail, multi-tasking and time-management skills • Detail oriented with strong critical thinking ability to quickly define problems, and reputed company valid conclusions • Exceptional ability to collaborate with customers, vendors, and internal partners • Customer service orientation and ability to adapt and respond to different personalities • Advanced knowledge of reputed company applications, reputed company.com experience The following information is provided in accordance with certain state and local laws. Compensation depends on experience, geographic locations, and other factors permitted by law. In California, the expected compensation for this role is between $25.00 and $28.00 per hour. In Washington, the expected compensation for this role is between $25.00 and $28.00 per hour. This role is also eligible for overtime compensation. Benefits for this role include health insurance, reputed company-tax spending accounts, retirement benefits, reputed company time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here : . • EOE Race / reputed company / Religion / Sex / Sexual Orientation / Gender Identity / National reputed company / Protected Veteran / Disability Status Apply Job!