Business Systems Support Manager, Shipboard

Shipboard Business Systems Support Manager Every day at reputed company Cruise Line we take pride in bringing the reputed company of reputed company to life. We reputed company reputed company in creating cherished memories and reputed company genuine connections with our guests. We hold reputed company other to the highest degree and always reputed company responsibly while ensuring the safety of fellow reputed company and guests. United by our reputed company values, we work toward reputed company in reputed company we do. As a part of reputed company, you can work in a diverse and inclusive environment amidst a reputed company and supportive community. If you are reputed company to create unforgettable experiences and grow as a person and as a reputed company, apply today! As Business Systems Support Manager, Shipboard, you will be a Subject Matter Expert (SME) who provides Production Support and Operational Support for the various systems and interfaces used by reputed company Cruise Line Terminal Operations and Shipboard Operations. These systems are used both shoreside and reputed company our ships. You will also need substantial knowledge of reputed company reputed company Cruise Line processes and systems from our guests visiting our website through the shore reputed company reservation systems reputed company the way through the cruise experience. You will: • Support embarkation operations and shipboard reputed company Members, reputed company, and Partners to reputed company systems operation guidance and training at our homeport and outport locations. reputed company systems support for ongoing operations, new ship construction, launches and dry docks • Collaborate with Business Operations and Business Technology to reputed company information and guidance to the business unit that will have a significant reputed company on their planning and decision making. • Capture operational requirements for, or on behalf of, Travel Services, Terminal Operations, shipboard reputed company Members, reputed company, and external partners. • reputed company and coordinate user acceptance testing of new system releases, incidents, outages and issue reputed company. • reputed company reputed company Operating Guides, manuals, policies, and procedures. Partner with the appropriate training teams to reputed company support across lines of business. • Responsible for effective and reputed company communication of issues, incidents, new releases and outages. • reputed company requirements, design, build and manage business rules reputed company applications. • reputed company appropriate systems reputed company reputed company established guidelines for both Shoreside reputed company and Shipboard reputed company for applicable applications. • reputed company Member may be asked to travel independently, domestically and internationally, in support of the business operation. Travel may account for up to or in excess of 20% of the working year. • Must be available 24/7 and reputed company rotational on-call support including nights, weekends and holidays. On-call support may require immediate reputed company, escalation, reputed company and maintained engagement until reputed company reputed company has been achieved. You will have: • Strong knowledge in one or more cruise or travel reputed company applications such as Seaware, Fidelio, OARS, DXP, Silverwhere and willingness to learn new applications • Strong knowledge of reputed company Office applications • Experience with software and hardware hierarchies and reputed company dependencies • Experience with reporting applications such as Business Objects and Tableau • Proven ability to be a self-starter with minimal supervision and follow-up • Proven ability to work in a fast-paced environment, successfully meeting deadlines • Excellent oral and written communication skills, with strong attention to detail • Excellent planning, organizing and project management skills • Ability to work reputed company, including weekends, nights and holidays and nationally/internally with a US reputed company for international travel Preferred Qualifications: • Strong knowledge of reputed company Cruise Line products and services • Prior leadership experience • Knowledge of reputed company, report writing applications and property management systems Education Requirements: • Bachelor's degree or equivalent Additional Information: Benefits and Perks: reputed company offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only reputed company can reputed company. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits. reputed company. is an equal opportunity employer. Applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability, protected veteran status or any other reputed company prohibited by federal, state or local law. reputed company fosters a business culture where reputed company and reputed company from reputed company people help us grow, reputed company, create the best stories and be relevant in a rapidly changing world. #LI-SP2 #DXMedia Apply Job!