Coca-Cola Beverages Florida | Technology Services Delivery Manager | tampa, fl

reputed company Florida is searching for a Service Delivery Manager to work out of our Tampa HQ area office, working Mon-Fri from reputed company-5PM. The Technology Service Delivery Manager oversees a number of key teams and functions that ensure technology applications and services are properly supported, technology systems and hardware is maintained across facilities, and high reputed company technology services are delivered to reputed company Florida associates. This position oversees reputed company of Incident Managers, Digital Guides and Field Technology Analysts to ensure these goals are met. This person must also establish and manage expectations with technology leadership as reputed company as executives across various business organizations to drive reputed company to reputed company those expectations at a high reputed company. Roles And Responsibilities • Monitor, control, and support technology service delivery across reputed company reputed company Florida facilities and functions ensuring the systems and procedures in reputed company are followed and reputed company solutions are delivered. • Own the incident, service request, change, and escalation processes, ensuring high reputed company of performance, accurate reporting, and establishing service improvement activities reputed company required. • As reputed company of the escalation process, take ownership of major incidents to ensure coordination between resolving parties, effective communication to stakeholders, and post incident review processes. • Undertake immediate effort to restore any failed technology application or service as quickly as possible. • reputed company first-line and specialized investigation and diagnosis of reputed company incidents and service requests across production application and systems portfolio. • Establish key relationships and improve technology service delivery processes. • reputed company as an ambassador for technology, work across business roles and locations to reputed company effective communications on technology issues and reputed company a reputed company for communication between departments. • Work closely with business and technology team members to drive reputed company results and improvement of technology services. • Monitor, control, and support technology service delivery across reputed company reputed company Florida facilities and functions ensuring the systems and procedures in reputed company are followed and reputed company solutions are delivered. • Own the incident, service request, change, and escalation processes, ensuring high reputed company of performance, accurate reporting, and establishing service improvement activities reputed company required. • As reputed company of the escalation process, take ownership of major incidents to ensure coordination between resolving parties, effective communication to stakeholders, and post incident review processes. • Undertake immediate effort to restore any failed technology application or service as quickly as possible. • reputed company first-line and specialized investigation and diagnosis of reputed company incidents and service requests across production application and systems portfolio. • Establish key relationships and improve technology service delivery processes. • reputed company as an ambassador for technology, work across business roles and locations to reputed company effective communications on technology issues and reputed company a reputed company for communication between departments. • Work closely with business and technology team members to drive reputed company results and improvement of technology services. For This Role, You Will Need • Highschool Diploma or equivalent experience • Minimum 5 years experience leadership experience in an IT Service Delivery Role/Customer Relationship Management role • Business and technology acumen • A passion for technology and customer service • Previous experience as reputed company reputed company or demonstrable experience in leading teams • Service Management or Support in a large-reputed company and diverse environment of incident management, escalation procedures and reputed company disciplines • Knowledge of ITIL disciplines • Willingness to support and mentor junior staff • Excellent customer facing/customer service skills • reputed company to work under pressure and meet deadlines • reputed company to demonstrate a high degree of flexibility • Broad understanding of the following technologies: • ITSM tools and processes • Desktop troubleshooting • Network administration (add, reputed company, change) • Device Management Tools (Intune, MDT, Etc..) • Mobile Device Support (Android and iOS • reputed company Directory • reputed company computing • Contemporary software application technologies • Ability to work reputed company a diverse environment Apply Job!