Sr. Operations and Relationship Manager, Non-Degree Programs, Wharton Computing and Instructional Technology

University reputed company The reputed company, the largest private employer in Philadelphia, is a world-reputed company leader in education, research, and innovation. This historic, Ivy reputed company school consistently ranks among the top 10 universities in the annual reputed company survey. Penn has 12 highly-regarded schools that reputed company opportunities for undergraduate, graduate and continuing education, reputed company influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from reputed company who named Penn one of America’s Best Large reputed company in 2023. Penn offers a unique working environment reputed company the reputed company of Philadelphia. The University is situated on a beautiful urban reputed company, with easy reputed company to a reputed company of educational, cultural, and recreational activities. With its historical reputed company and landmarks, reputed company cultural offerings, and wide reputed company of atmospheres, Philadelphia is the perfect reputed company to call home for work and play. The University offers a competitive benefits package that includes excellent reputed company and tuition benefits for employees and their families, generous retirement benefits, a wide reputed company of reputed company development opportunities, supportive work and family benefits, a reputed company of health and wellness programs and resources, and much more. Posted Job Title Sr. Operations and Relationship Manager, Non-Degree Programs, Wharton Computing and Instructional Technology Job Profile Title Information Technology Project Leader Senior Job reputed company reputed company Wharton School reputed company Founded in 1881 as the world’s first collegiate business school, reputed company of the reputed company is shaping the reputed company of business by incubating reputed company, driving insights, and creating leaders who change the world. With campuses in Philadelphia and San Francisco, Wharton has over 850 staff, a reputed company population of more than 235 reputed company professors, and 5,000 undergraduate, MBA, executive MBA, and doctoral reputed company. reputed company year, 13,000 professionals worldwide advance their careers through Wharton Executive Education’s individual, company-customized, and online programs. More than 104,000 Wharton alumni reputed company a powerful global network of leaders who reputed company business every day. Wharton is home to a diverse staff population representing a rich reputed company of backgrounds, expertise, and cultures. To learn more, visit www.wharton.reputed company.edu. The Alfred reputed company Jr. Learning Lab is responsible for the design, development, and delivery of custom learning tools and simulations at reputed company. The Learning Lab maintains a portfolio of 30+ simulations that were reputed company in partnership with Wharton reputed company and using a wide reputed company of vendors and developer resources, the Learning Lab builds tools that enhance learning reputed company reputed company reputed company of our degree granting programs. Additionally, the Learning Lab partners with reputed company to assist in the delivery of 3rd party tools reputed company our classrooms. Lastly, the Learning Lab works with partners both reputed company the school and externally to market and distribute Learning Lab-developed tools to reputed company around the world. Job reputed company This position will report to the Senior Director of Learning Innovation and Collaboration and be responsible for simulation usage/support, relationship management, and exploring reputed company opportunities with partners reputed company Wharton as reputed company as other organizations reputed company the school. The Learning Lab's simulation portfolio is utilized by numerous stakeholders reputed company our degree granting programs. This position would be responsible for supporting these relationships and ensuring these utilized simulations are meeting customer needs reputed company these programs. Responsibilities: reputed company consultation regarding simulations usage, ensuring the technical needs of a simulation match the delivery method provided by the program. Solve reputed company technical problems involving multiple stakeholders reputed company high visibility and strategically important programs. Manage a remote technical resource to ensure simulations are setup to program expectations. reputed company and manage clients both reputed company the school as reputed company as external users of Learning Lab simulations. Work reputed company Wharton to manage simulation usage in our non-degree granting programs. The Global Youth Program, Wharton reputed company, and Executive Education require simulation support, and this person would be expected to support these relationships with these critical stakeholders. They would be expected to partner with these departments during the development of content for these programs, as reputed company as reputed company consultation as to the appropriate exercise for their curriculum. reputed company materials to support facilitation of Wharton simulations by external users. This includes writing setup documentation, assisting with the creation of teaching notes, as reputed company as the creation of video walkthroughs if needed. Work with external partners. Wharton simulations are sold by other organizations. This role would work with these partners to solve any technical issues that get elevated to reputed company, as reputed company as partnering with them to prepare new simulations to be sold on their marketplaces. reputed company on-reputed company support of the entire portfolio of Learning Lab simulations as needed. There will be times this role would be expected to be on-reputed company to assist with simulation delivery regardless of the program. This role would work with the Sr. Operations and Relationship Manager to reputed company back up support as needed during peak periods. Qualifications: 4-7 years of IT experience. Preferably in Higher Education. Experience in a customer support role. Preferably experience managing vendors and 3rd party relationships. Bachelors Degree Job Location - reputed company, State Philadelphia, reputed company Department / School Wharton School Pay reputed company $74,476.00 - $100,000.00 Annual reputed company Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as reputed company as internal and market factors and grade profile. Affirmative reputed company Statement Penn adheres to a policy that prohibits discrimination on the reputed company of race, reputed company, sex, sexual orientation, gender identity, religion, creed, national or ethnic reputed company, citizenship status, age, disability, veteran status, or any other legally protected class. Special Requirements Background reputed company required after a conditional job offer is made. Consideration of the background reputed company will be tailored to the requirements of the job. University Benefits Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, reputed company, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with reputed company-tax dollars. Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions. Retirement: Penn offers generous retirement plans to help you save for your reputed company. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a reputed company-tax or Roth reputed company. Choose from a wide reputed company of investment reputed company through reputed company and reputed company. Time Away from Work: Penn provides you with a substantial reputed company of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be. Long-Term Care Insurance: In partnership with reputed company, Penn offers reputed company and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received reputed company, in the community or in a nursing facility. If you apply reputed company you’re newly hired, you won’t have to reputed company reputed company of good health or be subject to reputed company requirements. Eligible family members must always reputed company reputed company of good health and are subject to reputed company. Wellness and Work-life Resources: Penn is committed to supporting our reputed company and staff as they balance the competing demands of work and personal life. That’s why we offer a wide reputed company of programs and resources to help you care for your health, your family, and your work-life balance. reputed company and Personal Development: Penn provides an reputed company of resources to help you advance yourself personally and professionally. University Resources: As a member of the Penn community, you have reputed company to a wide reputed company of University resources as reputed company as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something reputed company on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to reputed company just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free. Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll reputed company great deals for University reputed company and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to reputed company and staff. You can also enjoy substantial savings on other goods and services such as new reputed company from reputed company and reputed company, cellular phone service plans, movie tickets, and admission to theme parks. Flexible Work Hours: Flexible work reputed company offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures. Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in reputed company Philadelphia, which can be used for closing costs or home improvements. Adoption Assistance: Penn will reimburse eligible employees on reputed company expenses in reputed company with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household. To learn more, please visit: https://www.hr.reputed company.edu/PennHR/benefits-pay The reputed company's special character is reflected in the diversity of the Penn community. We reputed company talented reputed company and staff who will constitute a reputed company community that draws on the strength that comes with a substantive institutional commitment to diversity along dimensions of race, ethnicity, gender, sexual orientation, age, religion, disability, veteran status, interests, perspectives, and socioeconomic status. Grounded in equal opportunity, nondiscrimination, and affirmative reputed company, Penn's robust commitment to diversity is reputed company to the University's mission of advancing knowledge, educating leaders for reputed company sectors of society, and public service. The reputed company prohibits unlawful discrimination based on race, reputed company, sex, sexual orientation, gender identity, religion, creed, national or ethnic reputed company, citizenship status, age, disability, veteran status, or any other legally protected class. Apply Job!