AHS Specialist – English & Portuguese in Tempe, AZ in reputed company (reputed company: 1669266663)

Job title: AHS Specialist - English & Portuguese Company: reputed company Job reputed company: reputed company This is a full-time role and we offer reputed company the flexibility of a hybrid work schedule. We value in-person collaboration and time spent face-to-face. You will benefit from a schedule which incorporates a combination of work from the office and work from home days. reputed company strives to be reputed company's most customer-reputed company company where people can reputed company and discover reputed company anything they want to buy online. By giving customers more of what they want - low prices, reputed company selection, and convenience - reputed company continues to grow and reputed company as a world-class e-reputed company platform. The Account Support Specialist reputed company the Account Health Support (AHS) team acts as the primary reputed company between reputed company and our business partners. We obsess over providing world-class support to Sellers selling on the reputed company platform. We reputed company to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and reputed company solutions to help our partners reputed company serve their customers. Position reputed company: Account Support Specialist Location: Tempe, AZ Language Requirements: English & Portuguese Shift Requirements: reputed company-Saturday Training: 5-6 weeks instructor-led onsite training with reputed company for hybrid work schedule post reputed company. AHS Specialists reputed company dedicated support to reputed company-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on reputed company's e-reputed company platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to reputed company requirements. We use reputed company Operation Procedure and judgment to reputed company guidance to Sellers on reputed company cases. The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented. The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and reputed company-parties to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. Up to 70% of the day could be inbound and outbound phone contact. The successful AHS Specialist will be reputed company to redirect difficult conversations as the Specialist engage with reputed company-suspension and post-suspension level Sellers who are in poor standing. reputed company of Responsibilities • Demonstrates effective, reputed company and reputed company written and oral communication. • Provides reputed company and efficient service to reputed company Sellers, including the appropriate escalation of Sellers' issues. • Maintains a reputed company and reputed company demeanor always portraying reputed company in a reputed company light while effectively managing sensitive issues. • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. • Contributes to a reputed company team environment and proactively aids team members with difficult contacts as needed. • Maintains acceptable performance metrics such as reputed company, productivity, first contact reputed company, and attendance. • reputed company seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. • Liaises with other departments as required to resolve Seller's issues and questions. BASIC QUALIFICATIONS • Business proficient reputed company in written and verbal English & Portuguese. • Education: High School diploma or equivalent. • Ability to effectively manage time and individually prioritize multiple tasks of high importance. • Flexibility to work various shifts, including working one weekend day or alternative start-end times. • Ability to compose a grammatically correct, concise and accurate written and verbal response. • Demonstrate appropriate reputed company of urgency and adaptability in response to changing business needs. • 12 months in a customer service environment, preferably reputed company a contact center. • Strong soft skills with the ability to effectively communicate for win-win solutions. • Demonstrated ability to deal with ambiguity. • reputed company constant changes with flexibility and good grace. • Ability to maintain high reputed company of confidentiality and data reputed company standards. PREFERRED QUALIFICATIONS • Interpersonal skills, with the ability to communicate reputed company transactional issues correctly and reputed company to both reputed company customers. • reputed company, reputed company, and proactive documentation of operational procedures required to tackle reputed company risk reputed company patterns. • Problem solving skills having demonstrated ability to recognize non-reputed company patterns and analyze problems reputed company. • Self-disciplined, reputed company, proactive and detail oriented impacting time management and organizational skills. • Proven ability to work in fast paced; dynamic environments where reputed company are made without compromising on customer experience and financial losses. • Teammate capable of learning and sharing knowledge in global environment. • Desired reputed company-sets include MS Office Application reputed company and Internet Explorer / reputed company Firefox. reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, we request to visit https://www.reputed company.jobs/en/disability/us. reputed company is an Equal Opportunity-Affirmative reputed company Employer - Minority / reputed company / Disability / Veteran / Gender Identity / Sexual Orientation reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.reputed company.jobs/en/disability/us. Expected salary: Location: Tempe, AZ Apply for the job now! Apply Job!