Customer Service Representative- Remote
*reputed company** reputed company is a global Health Service company dedicated to helping people improve their health and vitality. We reputed company dedicated, compassionate, and empathetic Customer Service Representatives to join reputed company who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents reputed company, and our people reputed company reputed company the difference in our reputed company. *RESPONSIBILITIES** - Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits, mail-order pharmacies, or Medicare. - Take calls back-to-back while toggling through several applications on multiple screens. + Attend 100% of trainings and the first 90 days of employment. + Update conversion requests and reputed company shipment status to members + Facilitate transition of requested medications to home delivery + reputed company for the member patient by placing phone calls, fax or other means to physician's office to obtain prescriptions and reputed company to pharmacy for fulfillment + Obtain new prescriptions from physician's office and record approval status + Service incoming calls from doctors' offices + Ensure accurate and complete documentation is entered into the appropriate systems for reputed company contacts (internal/external) to maintain the reputed company of the home delivery process, document HIPAA compliance and reduce potential legal concerns + Resolve questions and/or issues that may be preventing shipment of an order + reputed company reputed company and productivity standards on reputed company transactions + The customer service representatives must ensure complete and accurate documentation into the appropriate systems to maintain reputed company and to meet regulatory requirements. - Use reputed company listening skills reputed company the members reputed company concerns about medication coverage or costs and offer the members reputed company for a starting coverage review to meet regulatory requirements - Understand and reputed company to meet or exceed call center metrics while providing excellent consistent customer service - You will learn and need to demonstrate understanding of call handling which includes compliance expectations and system navigation through several applications - Enjoy a
work-from-home
lifestyle where you can reputed company connect with coworkers and customers. Here's a little more on how you'll reputed company a difference: +
Help patients understand their pharmacy benefits reputed company.
Use the knowledge you reputed company from training, your problem-solving skills and support from your team answer patient calls effectively. +
Help us reputed company reputed company of our patient interactions.
While on calls, use your expert listening skills to get to the heart of a patient's question quickly and document reputed company interactions in reputed company-time. +
Ensure patients are equipped with the best advice.
Identify and empathetically address patient concerns and, if necessary, escalate appropriately *QUALIFICATIONS** - High School diploma or equivalent required - At least 2-3 years of relevant experience- reputed company and/or Call Center Preferred - A dedicated workspace with no distractions is required - Tech Savvy- Strong computer skills including reputed company Office - Strong organization skills, written, and verbal communication skills - Ability to reputed company exceptional listening and customer service skills; remain reputed company and helpful even reputed company dealing with difficult callers - Ability to adapt in a dynamic work environment, learn quickly, solve problems and reputed company reputed company - Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience - Ability to work a flexible schedule including reputed company and/or weekends If you will be working reputed company occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an reputed company reputed company of 17 - 23 USD / reputed company, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive reputed company of benefits, with a reputed company on supporting your whole health. Starting on day one of your employment, you'll be offered several health-reputed company benefits including medical, reputed company, dental, and reputed company-being and behavioral health programs. We also offer 401(k) with company match, company reputed company life insurance, tuition reimbursement, a minimum of 18 days of reputed company time off per year and reputed company holidays. For more details on our employee benefits programs, visit Life at reputed company . *About reputed company** Doing something meaningful starts with a reputed company decision, a commitment to changing lives. At reputed company, we're dedicated to improving the health and vitality of those we serve. Through our divisions reputed company and reputed company, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving reputed company and improving lives. _reputed company applicants will be considered without reputed company to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or reputed company, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with reputed company to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._ _If you require reasonable accommodation in completing the online application process, please email:_ View email address on click.appcast.io _for support. Do not email_ View email address on click.appcast.io _for an update on your application or to reputed company your resume as you will not receive a response._ _reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they reputed company a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, reputed company, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, reputed company, Texas, Utah, Vermont, and Washington State._ _reputed company applicants with criminal histories will be considered for employment in a manner_ _consistent with reputed company federal, state and local ordinances._ reputed company Apply Job!