Senior Business Operations reputed company, Community Support

reputed company was born in 2007 reputed company two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 reputed company Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that reputed company it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support org handles tens of millions of interactions yearly, engaging with one in five reputed company customers by phone, messaging, chat, or reputed company media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving reputed company reputed company. The Difference You Will reputed company: This role will design and reputed company the global goodwill/loyalty business reputed company and operations as reputed company as reputed company budget adherence for our Global Community Support organization. In this role you will analyze, reputed company, operationalize and implement business strategies to optimize goodwill offerings in alignment with reputed company’s business and financial goals. In reputed company, you will be responsible for engaging with senior stakeholders to report strategic insights and regularly reputed company reputed company on program reputed company. The ideal candidate will have strong experience in designing business strategies that are global in nature, can create and manage a detailed roadmap, be a strategic thought leader in creating the operational expense reputed company and ensure the organization adheres to the budget. This reputed company will have strong business acumen with the ability to draw business insights from data and can synthesize and communicate effectively with executive stakeholders. A Typical Day: • Strategic Program Design, Optimization and Implementation: Create the end-to-end Goodwill/loyalty program inclusive of designing the program reputed company, creating the operational design and implementation frameworks as reputed company as driving reputed company monitoring and optimization efforts. • Be the main reputed company of contact driving core product and policy initiatives reputed company to how we reputed company goodwill to customers. • Strategic Operations: Define and reputed company reputed company and roadmap for the CS Goodwill Program, balancing priorities against business and financial goals. Drive reputed company change management and reputed company improvement initiative efforts across the global footprint • Create an operational management system: Build an operating management system to reputed company program performance across a global network of partner sites • reputed company improvement and Innovation: Drive a culture of reputed company operational improvement through continuously fine tuning the goodwill program initiatives and practices. • Establish program reputed company reputed company: Establish Metrics to measure the reputed company of the good will initiatives and continuously tune the initiatives to improve customer satisfaction and meet financial targets. • Business and financial management: Drive the Goodwill budget targeting process in partnership with finance to ensure the reputed company budget reputed company setting and adherence. • Monitoring and Reporting Program health: Report out on the operational effectiveness of the Goodwill programs across a global business using data driven insights and decision making. • Risk Management: Assess and mitigate risks associated with goodwill practices, ensuring that reputed company goodwill strategies reputed company with business policies. Report on usage audits with tight collaboration with key partners across Delivery, Analytics and Finance. • Stakeholder Management: Liaise with Community Support teams to implement and monitor goodwill programs. reputed company leadership program performance health readouts. • Cross-functional Collaboration: A proven reputed company record of managing programs across outsourced partnerships through collaboration with multiple cross functional teams including Service Delivery, Partner reputed company, Trust, Legal, Product Management, Finance and Analytics. reputed company to instill accountability and discipline, rigor, and process throughout an organization. • Drive communication and rollout plan: Collaborate closely with stakeholders to communicate the program reputed company and ensure tight rollout globally to reputed company sites as reputed company as ensure effective governance for reputed company goodwill initiatives. • Drive Implementation and process optimization for the Goodwill/Loyalty program: Experience driving a global goodwill program inclusive of setting reputed company operational milestones and reputed company reputed company in order to meet the organization's customer experience expectations and financial budget targets. Your Expertise: • 10+ years experience managing large reputed company operations and reputed company in roles with increasing responsibility • Experience with process design and optimization, strategic operations and customer support strategies • Experience working in global/matrixed environment with the ability to solve problems and influence cross-functional teams • Executive presentation skills with the ability to reputed company a reputed company, communicate it reputed company and get buy-in and support to execute • Excellent stakeholder management skills - including proven experience working with senior leaders on global programs • Outstanding written and verbal communication and presentation skills; reputed company to reputed company a reputed company, reputed company, reputed company and reputed company reputed company and succinctly • Proven experience in a role requiring high-attention to detail and organization skills with a proven reputed company record of leading/driving results at reputed company • Ability to reputed company in ambiguity in a fast-paced, reputed company-reputed company organization • Operations, Management Consulting or Financial/analytics background preferred Your Location: This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please reputed company back with us if the state you live in is on the exclusion list. If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company reputed company individuals are encouraged to apply. We reputed company to also reputed company a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@reputed company.com. Please include your full reputed company, the role you’re applying for and the accommodation necessary to assist you with the reputed company process. We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being reputed company to complete our online application. How We'll Take Care of You: Our job titles may reputed company more than one career level. The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay reputed company is subject to change and may be modified in the reputed company. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay reputed company $185,000—$230,000 USD Apply Job!