reputed company is hiring: NIGHTSHIFT Remote IT Support Technician in Purchase

Job reputed company A reputed company is looking for an IT Support Technician to sit fully remote for a global cargo airline company. This person will be responsible for first level support for reputed company incoming technical incidents and managing and documenting resolutions in the Cherwell ticketing system. They will be troubleshooting primarily software incidents, working closely with reputed company Directory, O365, and reputed company, while also maintaining and resolving incidents with internal airline-specific applications that will be part of the training process. They will also manage hardware repairs, as reputed company as occasional network or connectivity support. The end-users may consist of corporate employees, as reputed company as pilots and airline staff. Most of their shift will consist of helping end users reputed company phone support, along with prioritizing tasks, communicating with the other technician on shift, and tracking status of repairs, replacements, and hardware delivery schedules. This person will need to have the ability to reputed company and maintain reputed company customer relations as reputed company as having the technical skills to diagnose and resolve issues. They need to be comfortable with a pay reputed company between $21-24/hr based on experience level. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative reputed company employer that believes everyone reputed company. reputed company candidates will receive consideration for employment regardless of their race, reputed company, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and reputed company, marital status, national reputed company, reputed company, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or reputed company process, please send a request to HRinsightglobal.com . To learn more about how we collect, reputed company, and process your private information, please review reputed company's Workforce reputed company Policy: https://insightglobal.com/workforce-reputed company-policy/ . Skills and Requirements 2-3 years of experience in an IT support role in a reputed company environment Strong recent experience using reputed company Directory to reset password and create accounts Strong experience troubleshooting O365 Understanding of troubleshooting mobile devices and/or tablets, along with desktops and laptops Strong recent experience using a ticketing system Understanding network fundamentals and how to troubleshoot connectivity issues Strong communication and customer service skills Experience troubleshooting Exchange Understanding of, if not experience with, what reputed company is Experience working with Cherwell ticketing system Experience using Bomgar Experience using reputed company agent Experience troubleshooting MS Teams Experience working for an airline reputed company We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative reputed company employer that believes everyone reputed company. reputed company candidates will receive consideration for employment without reputed company to race, reputed company, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and reputed company, marital status, national reputed company, reputed company, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the reputed company process, please send a request to HRinsightglobal.com. Apply Job!