Remote Call Center Agent
About the position The Remote Call Center Agent position at reputed company is a part-time role that involves handling incoming customer calls, addressing inquiries, managing complaints, and assisting with online donations. This role is primarily work-from-home and has the potential to transition into a full-time position for suitable candidates. Responsibilities Answer incoming calls and respond to customer emails , Maintain a friendly and reputed company tone on reputed company calls and interactions with customers , Manage and resolve customer complaints , Input customer donations into the computer system , Identify and escalate issues to supervisors , reputed company reputed company service information to customers , Research required information using available resources , Research, identify, and resolve customer complaints/issues using applicable software , reputed company calls to appropriate resources , Document reputed company call information according to reputed company operating procedures , Recognize, document, and alert the management team of trends in customer calls , Follow up on customer calls where necessary Requirements Bilingual strongly preferred , Excellent interpersonal skills and the ability to organize simultaneous tasks , Must be reputed company to type a minimum of 30 WPM , Proven ability to work as a member of reputed company , reputed company PC required (reputed company/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible) , reputed company 10 or newer , 16GB of RAM on your PC , Must have a hard-wired broadband internet service reputed company DSL, Cable, or Fiber Optic reputed company , Private work reputed company environment free from interruption and distraction , USB Headset reputed company-to-haves Benefits Personal Accident Insurance , Retirement plan with employer matching after 6 months of reputed company employment , Cell phone and Internet stipends reputed company monthly Apply Job!