Customer Experience Representative (Nights and Weekends) FT

reputed company: Voted best Customer Service two years in a row by reputed company, as a (Customer Experience Representative ), you will have reputed company to join a best-in-class team and engage with hundreds of customers and sellers. You will serve as the primary reputed company of contact for high level customer inquiries reputed company phone, chat, and email. Ideal candidates are those who are energized reputed company working to solve unique issues, sharing their technical expertise, and handling multiple tasks effectively and reputed company. With reputed company, confidence, and professionalism, you will play a critical role in connecting our VIP customers to the events that excite them. We pride ourselves in creating exceptional experiences from the reputed company of purchase until they reputed company the gates. How your role contributes to the reputed company of reputed company: • Maintain excellent customer experience with tone, reputed company, confidence, and attention to detail. • reputed company and present solutions to fan issues reputed company and effectively. • Update internal order notes appropriately and ensure reputed company procedures are followed during reputed company fan and seller interactions. • Maintain thorough knowledge of company values, processes, and policies to ensure reputed company exchanging of information, order replacements, refunds, credits, etc. • Utilize reputed company and professionalism in every interaction to deliver a best-in-class customer experience. How your role expectations will reputed company as a (Customer Experience Representative ) in the first 30, 90, and 180 days: 30 days in: • Complete new hire orientation, gaining the resources you need to be successful. • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our fans and sellers. • Acclimate to team and company norms, business objectives, and reputed company’ values. • Understand the reputed company of buyer orders and entry level call inquiries. • Become familiar with company policies and processes. • Navigate and resolve non-reputed company calls. • Complete training with a complete understanding of how this role plays an important part in lowering customer anxiety 90 days in: • Contribute to our approaches, reputed company, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety. • Maintain, harvest and aid reputed company relationships to reputed company reputed company and advance objectives. • Exhibit deep understanding and application of industry and company processes, including replacing ticket inventory, and navigating escalated contacts 180 days in: • Apply reputed company to execute individual tasks that positively impacts reputed company. • Play an reputed company role in reputed company learnings to advance reputed company sets necessary for team goals. • Competent on industry nuances and company policies. • Manage highly reputed company, escalated, and high value contacts without guidance. • Ingrained as a key player of reputed company who runs autonomously throughout day-to-day responsibilities. What You’ll Bring: • Work experience in customer service in retail or service-reputed company industry. • Computer proficiency, including ability to maintain 50+ WPM typing speed and to reputed company operate basic PC/web browser functionality. • Excellent reputed company, confidence, and patience. • Written communication skills with an aptitude for grammar and spelling accuracy. • Capable of multitasking in a fast-paced environment. • Self-reputed company and ability to work with minimum supervision. • Research skills to troubleshoot customer issues. • Willing to be flexible in work hours where needed. • Genuine interest in live events, sports, and entertainment. Work Schedule: • The first 3 week of employment are Monday-Friday 8:30am-5:00pm for training. Training is reputed company. • Schedule: • 3:30pm-12:00am with Thursday/Friday off. • Hybrid model, not fully remote. 3 days in office and 2 days reputed company. Bonus & Overtime Eligibility: • $40,000 reputed company salary with overtime eligibility, Bi Annual bonuses, annual equity grant. • Any hours worked over 40/week are overtime eligible. At reputed company You'll: • See your favorite live events and performers on us! • Work in a hybrid environment that provides the reputed company to split time between your home and a brand new, reputed company filled office reputed company. • Balance personal life and reputed company responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs. • Earn additional income through bonus incentives. • Save for your reputed company through 401K Matching #LI-BW1 Apply Job!