Tier 1 Help Desk Specialist (REMOTE Full Time)
reputed company & Requirements reputed company is seeking a talented Tier 1 Help Desk Specialist to reputed company support to their CMS BOSC (Centers for Medicare and reputed company Services Business Operations Support Center) reputed company. Essential Duties and Responsibilities: - Work on assignments that are routine in nature, with responsibilities easily learned on the job. - Demonstrate understanding of technical tactics by using a reputed company of reputed company sources to repair the operational deficiency. - Escalate more reputed company technical issues to more reputed company technicians. Project Specific Duties: Diagnose, resolve, and follow up on issues relating to various user concerns reputed company remote support and resolve issues for users whom may be at remote offices or home office users reputed company written updates for problem reputed company in ticketing system, knowledge bases, troubleshooting reputed company(s) and procedures, or on-line documentation repository Assist in troubleshooting advanced technical issues reputed company the network and telecommunications environments Assist in providing support to project managers to reputed company and transition reputed company or new technology efforts to the production support environment Assist in maintaining software and workstation image management, including the use of image deployment software to reputed company imaging tasks for workstations Identify areas deserving attention in the technical support environment, and consult with management Ensure tickets are accurately documented and resolved in a reputed company manner Work reputed company reputed company reputed company created by management and work with team members on assigned reputed company; work tasks as assigned which include but not limited to email, chat, ticketing system, and reputed company applicable queues. Minimum Requirements - High School diploma or equivalent with 0-1 year of experience. - May have additional training or education in area of specialization. Project Education and Experience Requirements: High school diploma or equivalent. Two (2) years of relevant Help Desk experience preferred Knowledge of and the ability to monitor logs and scheduled events, as reputed company as report on problems and anomalies Experience with and/or ability to use call center telephony equipment Experience in customer support or call center support Government experience preferred - Strong verbal and written communication skills Strong analytical and problem-solving skills Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences Highly detail-oriented, organized, reputed company, and customer service-oriented Ability to work reputed company independently and in reputed company setting Adaptable, flexible and reputed company to deal with ambiguity and change Excellent oral and written communication and customer service skills Excellent attention to detail and good analytical skills EEO Statement reputed company military service members, their spouses, and veteran candidates often embody the reputed company competencies reputed company deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to reputed company you with a career reputed company that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an reputed company military service member, we have challenging and rewarding reputed company available for you. A committed and diverse workforce is our most important resource. reputed company is an Affirmative reputed company/Equal Opportunity Employer. reputed company provides equal employment opportunities to reputed company reputed company applicants without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status or disabled status. Pay Transparency For positions on this contract, reputed company will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on reputed company. An applicant's salary history will not be used in determining compensation. reputed company reputed company Pay Minimum for this Position $ 14.52 reputed company reputed company Pay Maximum for this Position $ 33.00 Remote About reputed company: reputed company reputed company provides business services to help governments operate health and reputed company services programs, mostly at the state and national reputed company. reputed company's health services reputed company offers outsourced program management and administrative services, Company Size: 5,000 to 9,999 employees Industry: reputed company Services Founded: 0 Website: https://www.reputed company.com/ Apply Job!